Service Desk Analyst

Experis; Hursley; On-site; GBP 70,000 - 95,000; Full time

Job summary

Experis is seeking a Service Desk Analyst for a 12-month contract based in Hursley, UK. A SC clearance is required to support security-cleared environments and government-related tasks.

The role demands strong customer service, problem-solving skills, and the ability to handle multiple priorities in a busy desk environment. The position offers a day rate of £318 inside IR35 umbrella, with an expected commitment of five days per week.

Qualifications

• Experience in a Service Desk, Help Desk, or customer support environment.
• Excellent customer service and communication skills.
• Strong troubleshooting and problem-solving abilities.
• Experience using an IT Service Management (ITSM) tool.
• Ability to prioritise workload and manage multiple tasks.
• Good written and verbal communication skills.
• Strong attention to detail and organisational skills.
• Ability to work effectively both independently and as part of a team.

Skills

Service Desk experience

Customer service

Troubleshooting

ITSM tool

Workload prioritisation

Communication skills

Attention to detail

Teamwork

Tools

ITSM tool

Job description

Service Desk Analyst
Duration: 12 months expected
Location: 5 days a week in Hursley
Clearance: SC is required
Rate: 318 per day inside IR35 - Umbrella

• Experience in a Service Desk, Help Desk, or customer support environment.


• Excellent customer service and communication skills.


• Strong troubleshooting and problem-solving abilities.


• Experience using an IT Service Management (ITSM) tool.


• Ability to prioritise workload and manage multiple tasks.


• Good written and verbal communication skills.


• Strong attention to detail and organisational skills.


• Ability to work effectively both independently and as part of a team.

Nice to have skills:

• Knowledge of ITIL Service Management principles.


• Experience supporting Microsoft Windows and Microsoft 365 environments.


• Familiarity with Active Directory user administration.


• Basic understanding of networking concepts.


• Experience using remote support tools.