Onsite Service Delivery Manager - QSR & Restaurant Ops

NCR VOYIX; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

NCR Voyix is seeking a Service Delivery Manager to be based onsite at a customer location in Chiswick, West London. You will lead day-to-day service delivery, manage incidents and escalations, and build strong customer relationships to ensure contract commitments are met.

The role requires 7–10 years in service delivery or related customer-facing tech roles, with ITSM expertise and experience in Power BI and IT operations reporting.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Management, or a related discipline.
• 7–10 years of experience in Service Delivery, Customer Success, Account Management, Operations Management, or a related customer-facing technology services role.
• Experience with enterprise customers in the Quick Service Restaurant (QSR) industry.
• Strong ITSM knowledge and familiarity with incident, problem, and change management.

Responsibilities

• Serve as the primary onsite point of contact for all service delivery matters.
• Develop and maintain relationships with customer stakeholders at operational and management levels.
• Own day-to-day service delivery performance for the assigned customer account.
• Monitor incidents, service requests, changes, and problem management activities.
• Deliver weekly, monthly, and quarterly service reviews with meaningful insights.
• Identify opportunities for improvement and drive service excellence.

Skills

ITSM Knowledge

Analytical thinking

Stakeholder management

Communication skills

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Bachelor's degree in Business Management

Tools

Power BI

ServiceNow

Microsoft 365

Job description

NCR Voyix is seeking a Service Delivery Manager to be based onsite at a customer location in Chiswick, West London. You will lead day-to-day service delivery, manage incidents and escalations, and build strong customer relationships to ensure contract commitments are met.

The role requires 7–10 years in service delivery or related customer-facing tech roles, with ITSM expertise and experience in Power BI and IT operations reporting.