Senior Problem Manager - ITIL | On-site London

NCR Corporation; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

NCR Voyix in London (Chiswick) is seeking a Senior Problem Analyst/Manager to drive effective Problem Management across the service lifecycle. You will coordinate root-cause investigations, track corrective actions, and lead PIRs with technical teams and business stakeholders.

Use strong analytics and communication to present findings, trends, and improvement actions to senior leadership; this on-site role emphasizes collaboration with vendors and internal teams to reduce disruption and improve

Qualifications

• ITIL v4 foundations and service lifecycle knowledge.
• Experience leading problem management in IT services.
• Strong presentation and reporting abilities.

Responsibilities

• Own and manage the lifecycle of Problems through to closure.
• Facilitate root cause investigations and drive corrective actions with technical teams.
• Perform trend analysis to identify recurring issues and opportunities for service improvement.
• Maintain and govern the Known Error Database (KEDB).
• Lead and facilitate Post Incident Reviews, ensuring actions and lessons learned are captured and tracked.
• Chair Problem review meetings and provide regular updates to stakeholders.
• Produce and present Problem Management reporting, metrics, and service insights.
• Work collaboratively with internal teams, vendors, and business stakeholders to reduce service disruption and improve stability.
• Drive continual service improvement initiatives based on Problem and incident trends.
• Ensure Problem records are managed in line with agreed processes and service management best practices.

Skills

ITIL

Problem Management

Root Cause Analysis

Stakeholder Management

Vendor Management

Communication Skills

Job description

NCR Voyix in London (Chiswick) is seeking a Senior Problem Analyst/Manager to drive effective Problem Management across the service lifecycle. You will coordinate root-cause investigations, track corrective actions, and lead PIRs with technical teams and business stakeholders.

Use strong analytics and communication to present findings, trends, and improvement actions to senior leadership; this on-site role emphasizes collaboration with vendors and internal teams to reduce disruption and improve