Client Services Manager - Remote SLA Delivery

Owen Thomas B Corp; Nottingham, Greater London; Hybride; GBP 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Single Private Medical Cover

25 days paid holiday

Life Assurance (4x salary)

Group Pension Plan

Flexible benefits

Competitive salary

Résumé du poste

NEC Software Solutions UK is seeking a Client Services Manager to lead service setup, transition to operations, and ongoing delivery for a key client account. You will work closely with internal and client stakeholders to ensure services meet SLA requirements and client expectations.

The role requires strong ITIL knowledge, SIAM understanding, and proven relationship management within outsourcing environments, including engagement with senior levels and cross-functional teams.

Qualifications

• Proven Client Services Management background.
• Detailed understanding of ITIL above foundation level (v3 or later preferred).
• Understanding of SIAM.
• Knowledge of the various technologies used to deliver services.
• Excellent communication skills at Customer and Technical levels.
• Experience in working for an outsourcing organisation.
• Public sector knowledge specifically around the UK Police Forces.

Responsabilités

• Oversee service setup and transition to service operation.
• Manage day-to-day delivery of contracted services to the client account.
• Maintain relationships with senior client stakeholders.
• Produce Service Performance Reports and attend Customer Service Reviews.
• Develop Service Improvement Plans and monitor outcomes.
• Be escalation point for service teams and customers on contract services.
• Ensure adherence to contracted service levels and SLA requirements.

Connaissances

ITIL knowledge

SIAM understanding

Stakeholder management

Communication skills

Outsourcing experience

Public sector knowledge (UK Police)

Outils

Technologies to deliver services

Description du poste

NEC Software Solutions UK is seeking a Client Services Manager to lead service setup, transition to operations, and ongoing delivery for a key client account. You will work closely with internal and client stakeholders to ensure services meet SLA requirements and client expectations.

The role requires strong ITIL knowledge, SIAM understanding, and proven relationship management within outsourcing environments, including engagement with senior levels and cross-functional teams.