IT Service Delivery Manager

Lorien; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Lorien in London is seeking an IT Service Delivery Manager to ensure the reliable, high-quality delivery of IT products and services on-site. You will work with product owners and managers to align service delivery with roadmaps and business objectives.

The role emphasizes proactive issue resolution, diligence, and strong stakeholder communication in a product-led environment, with five days on-site in London.

Qualifications

• Demonstrable experience as an IT Service Delivery Manager.
• Strong IT service management background (e.g. ITIL).
• Experience working closely with product-led teams.
• Proven ability to diagnose issues, identify root causes and implement preventative solutions.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving capability.

Responsibilities

• Own the delivery of IT products and services to SLAs and product requirements.
• Collaborate with Product Owners and Product Managers to translate product needs into service delivery.
• Coordinate delivery teams to ensure efficient, high-quality outcomes.
• Monitor service performance, identify trends and drive improvements.
• Proactively identify risks and resolve issues before they escalated.
• Work with product operations teams to ensure seamless service delivery.
• Report on service performance, availability and customer satisfaction.

Skills

ITIL

Stakeholder management

Analytical thinking

Problem solving

Communication skills

Job description

IT Service Delivery Manager / DV Clearable / 5 days a week on-site

Location: London

We're looking for an experienced IT Service Delivery Manager to ensure the reliable, high-quality delivery of IT products and services. This role suits someone proactive, detail-driven and determined to root-cause issues before they impact customers.

You'll work closely with Product Owners and Product Managers to align IT service delivery with product roadmaps and business objectives.

What you'll be doing

• Owning the delivery of IT products and services to agreed SLAs and product requirements
• Collaborating with Product Owners and Product Managers to translate product needs into effective service delivery
• Coordinating delivery teams to ensure efficient, high-quality outcomes
• Monitoring service performance, identifying trends and driving improvements
• Proactively identifying risks and resolving issues before they escalated
• Working with product operations teams to ensure seamless service delivery
• Reporting on service performance, availability and customer satisfaction

What we're looking for

Must-have:

• Demonstrable experience as an IT Service Delivery Manager
• Strong IT service management background (e.g. ITIL)
• Experience working closely with product-led teams
• Proven ability to diagnose issues, identify root causes and implement preventative solutions
• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving capability

Accountabilities

• Consistent delivery of services in line with SLAs and product goals
• High levels of customer satisfaction
• Effective collaboration with Product Owners and Product Managers