Onsite Sales Support Specialist – Growth & Retention

Confidential; Andover; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Profit bonus

Free on-site parking

28 days holiday

Job summary

Gi Group currently seeks a Sales Support Administrator for our client in Andover. This fully onsite role supports the Sales Team, manages day-to-day sales administration, handles customer accounts and drives quote follow-ups to sustain growth.

Alongside accurate data entry, you will coordinate with the Territory Account Manager, provide telephone support to customers and the team, and participate in monthly meetings to update on account activity and orders.

Qualifications

• Previous experience in sales admin / sales support / customer service administration (preferred).
• High standard of IT literacy and confidence using internal systems.
• Excellent telephone manner and communication skills.
• Strong organisation skills with accuracy and attention to detail.
• Flexible and able to manage changing priorities and deadlines.
• Proactive, motivated, and able to work independently and as part of a team.
• Strong customer service focus and commitment to continuous improvement.

Responsibilities

• Manage and organise the sales inbox to ensure timely responses and actions.
• Support pipeline management, including quote follow-up and chasing responses.
• Assist the Territory Account Manager with general admin, enquiries and follow-up tasks.
• Provide telephone support to customers and the Sales Team.
• Attend monthly sales meetings, providing updates on account activity.
• Ensure customer requirements and expectations are met.
• Produce daily sales picking lists and delivery notes.
• Support allocated customer accounts with a view to retain and grow business.
• Ensure performance aligns with company standards and internal processes/systems.
• Contact existing customers to upsell products and increase current product lines.

Skills

Sales admin

Customer service

IT literacy

Telephone manner

Organisation

Tools

CRM software

Job description

Gi Group currently seeks a Sales Support Administrator for our client in Andover. This fully onsite role supports the Sales Team, manages day-to-day sales administration, handles customer accounts and drives quote follow-ups to sustain growth.

Alongside accurate data entry, you will coordinate with the Territory Account Manager, provide telephone support to customers and the team, and participate in monthly meetings to update on account activity and orders.