Onsite Resident Services Administrator – People-First

YHG; Middlewich; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Contributory pension

Healthcare plan

Discount scheme

Gym membership discount

Job summary

Willowmere in Middlewich is seeking a Retirement Living Services Assistant to provide proactive administration and customer-facing support within Your Housing Group's Willowmere scheme. Based on site, you will greet visitors, signpost residents, and work with the wider team to help older people live independently with a friendly, person-centred approach.

The role is 35 hours per week, based on-site at Willowmere, with a two-week rota and alternate Saturdays.

Qualifications

• Experience of working in an office environment.
• Strong organisational skills.
• Collaborative team player with a customer-first mentality.
• Excellent communication and accuracy in work.

Responsibilities

• Provide on-site administrative support at Willowmere.
• Greet customers and visitors, signpost to services and respond to enquiries.
• Support the wider team to ensure smooth running of the scheme and promote a friendly community.
• Deliver a high-quality, proactive administration service to older residents.

Skills

Office experience

Organisational skills

Customer focus

Communication skills

Team player

Job description

Willowmere in Middlewich is seeking a Retirement Living Services Assistant to provide proactive administration and customer-facing support within Your Housing Group's Willowmere scheme. Based on site, you will greet visitors, signpost residents, and work with the wider team to help older people live independently with a friendly, person-centred approach.

The role is 35 hours per week, based on-site at Willowmere, with a two-week rota and alternate Saturdays.