Reception Manager

6115 Warner Bros. Studios Leavesden Limited; City of Westminster; On-site; GBP 22,000 - 30,000; Full time

Job summary

Warner Bros. Discovery's London-based post-production reception roles seek a proactive and customer‑focused coordinator. You will be the welcoming face for clients, guests and staff, coordinating reception across Greek Street and Soho Square and supporting events.

You will supervise the Reception Coordinator and Runner team, handle calls and access control, manage deliveries, purchasing, and maintain records, contributing to a safe, efficient, and professional front desk operation.

Qualifications

• Excellent communication and interpersonal skills.
• Exceptional customer service.
• Computer literate; strong MS Office skills.
• Experience with switchboard and security passes.
• Experience in hosting events and purchasing/stock management.
• Knowledge of production/post facilities desirable.

Responsibilities

• Oversee and manage Greek Street and Soho Square Reception operations; directly manage the Soho Square Reception Coordinator.
• Oversee the Runner team across sites; directly manage the Lead Runner.
• Answer, screen and transfer calls from a busy switchboard to relevant departments.
• Manage access control and security passes; track keys and passes; maintain stock of cards, lanyards and supplies.
• Meet, greet and direct clients, contractors and visitors per security policies.
• Manage inbound and outbound deliveries via Reception and loading bay.
• Maintain handover information between front desk, Security and Runners.
• Order stationery and monitor facilities’ supplies; assist purchasing as needed.
• Place orders for bar stock and coordinate with runners for stock levels.
• Update reception lists (cutting room occupancy, extensions, production status, staff numbers) and support Fire Wardens.
• Assist in event planning and occasional evening attendance.

Skills

Communication skills

Customer service

Computer literacy

MS Office

Switchboard experience

Security passes

Production/post facilities knowledge

Security access system

Event hosting

Purchasing & stock mgmt

People management

Tools

Microsoft Office

Job description

Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next... From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... Are you a people person who thrives in a fast-paced, client-focused environment? Join our team at Greek Street and become the welcoming face of our world-class post-production facilities. As the first point of contact for clients, guests and staff, you'll play a vital role in delivering an exceptional experience, supporting high-profile screenings and events, and helping keep our busy operation running smoothly. Working closely with our Bookings and Producer teams, you'll coordinate reception services across multiple Soho locations, oversee daily front-of-house operations, and manage the flow of physical media with accuracy and professionalism. If you're organised, proactive, and love building great relationships, this is a fantastic opportunity to play a central role in a dynamic and creative industry environment.

Your Role Accountabilities

• Having oversight and responsibility of both the Greek Street and Soho Square reception operations and directly managing the Soho Square Reception Coordinator.
• Having oversight and responsibility of the Runner team at both the Greek Street and Soho Square sites and directly managing the Lead Runner.
• Answering, screening and transferring all calls to the relevant person/department from a busy switchboard, whilst filtering sales calls.
• Access control management through the use of the CCure system as well as physical key management, including tracking the issuing and return of keys and cards and maintaining stock levels of passes, lanyards and card printing supplies.
• Meeting, greeting and directing clients, contractors and visitors correctly by following the security policies of the facility with a welcoming and professional manner.
• Managing all inbound and outbound deliveries via Reception and the loading bay.
• Maintaining accurate records and following the correct procedures relating to the security and notification of deliveries Booking passenger cars and couriers, maintaining accurate records of these bookings, and passing on accurate billing information.
• Ensuring that the correct and complete handover of information is always maintained between the various front desk personnel, including Security and Runners.
• Ordering and monitoring all of the facility’s stationery requirements.
• Carry out any additional purchasing activities as requested by facility management or other departments.
• Placing orders for bar stock and liaising with runners to ensure sufficient stock at all times.
• Updating all reception lists, i.e. cutting room occupants and their correct extensions, current productions in the studios, staff phone numbers, Be part of the team of Fire Wardens to assist in ensuring the safety of all personnel on site.
• Assisting in the planning and execution of events including occasional evening attendance.

Qualifications & Experience

• Excellent communication and interpersonal skills with the ability to create an immediate rapport with a range of contacts.
• Exceptional customer service.
• Computer literate.
• In particular, very good working knowledge of Microsoft Office (Word, Excel and Outlook).
• Previous experience of managing a switchboard and security passes.
• Good general knowledge of production, post production or screening room facilities desirable.
• Experience of maintaining a security access system.
• Previous customer hosting and event management experience.
• Previous experience of responsibility for purchasing and stock management.
• Previous experience of managing or coordinating others is desirable.

Onsite Working

This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

About Warner Bros. Discovery

Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.