Onsite IT Desk Engineer - Windows, AV & User Support

Colliers International EMEA; Greater London; On-site; GBP 38,000 - 52,000; Full time

Job summary

Colliers International EMEA in London is seeking an on-site Second Line Deskside IT support professional to service the UK and Ireland offices. You will troubleshoot Microsoft desktop technologies, hardware issues, meeting room and AV management, and handle network patching and application support.

The role requires incident handling, escalation to 3rd line, and proactive onsite training while ensuring SLA/OLA targets are met. Occasional travel to other Colliers offices is expected.

Qualifications

• Analytical problem-solving skills to follow incidents to resolution.
• Familiarity with ITIL processes (incident/change/configuration) preferred.
• Use initiative with a positive can-do attitude.
• Identify business-impacting incidents and escalate via established processes.
• Clear communication with a confident telephone manner.
• Excellent attention to detail in written communications.
• Diplomatic when under pressure; maintain professionalism.
• Ability to manage own tasks and prioritise to meet SLA deadlines.

Responsibilities

• Provide support for incidents and service requests across IT systems and services.
• Assist in-person, over the phone, and via MS Teams.
• Ensure timely resolution in line with SLA targets.
• Escalate to 3rd line support when required and coordinate with external providers.
• Own end-to-end communication and technical resolution for incidents.
• Manage user administration tasks (joins, leavers, changes).
• Support meetings and AV setups; enable on-site tech events as needed.
• Support onboarding for new joiners.

Skills

Analytical problem-solving

ITIL experience

Communication

Vendor management

Team collaboration

Prioritisation

Pressure handling

Tools

ServiceNOW

Microsoft Office 365

Microsoft Teams

Windows 11

Active Directory

Exchange administration

SharePoint

VPN

Citrix

SCCM

Job description

Colliers International EMEA in London is seeking an on-site Second Line Deskside IT support professional to service the UK and Ireland offices. You will troubleshoot Microsoft desktop technologies, hardware issues, meeting room and AV management, and handle network patching and application support.

The role requires incident handling, escalation to 3rd line, and proactive onsite training while ensuring SLA/OLA targets are met. Occasional travel to other Colliers offices is expected.