Onsite IT Support Engineer (Windows & Mac)

Vastbouw; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Ricoh is seeking a Desk-side Support Engineer to deliver high-quality, face-to-face IT assistance to users across the business in the UK. You will troubleshoot hardware, software, and network issues, support Windows and macOS devices, and collaborate with Service Desk and IT teams to resolve incidents quickly.

You'll manage end-user devices, apps, peripherals and collaboration tools like Microsoft 365, Outlook and Teams, while maintaining clear communication and ownership from initial contact to

Qualifications

• Experience supporting a corporate IT environment.
• Experience with Windows and Mac environments essential.
• Strong customer service and ownership of issues from start to resolution.

Responsibilities

• Provide face-to-face technical support for end users.
• Diagnose and resolve hardware, software, OS and connectivity issues.
• Support Windows and macOS devices in a corporate environment.
• Troubleshoot laptops, desktops, monitors, docking stations, keyboards and peripherals.
• Support mobile devices including iPhone and corporate apps.
• Assist with Microsoft 365 applications (Outlook/Teams/OneDrive).
• Assist users with authentication, MFA, password and account issues.
• Support printing, VPN and shared resource access.
• Maintain asset and device information and document resolutions.

Skills

Windows 10/11

macOS

Microsoft 365

Outlook/Teams

Active Directory

Intune

MFA

Laptop hardware

Mobile device support

Printers/ peripherals

AV/ meeting room tech

VPN

ITSM tools (ServiceNow)

Tools

ServiceNow

Freshservice

Job description

Ricoh is seeking a Desk-side Support Engineer to deliver high-quality, face-to-face IT assistance to users across the business in the UK. You will troubleshoot hardware, software, and network issues, support Windows and macOS devices, and collaborate with Service Desk and IT teams to resolve incidents quickly.

You'll manage end-user devices, apps, peripherals and collaboration tools like Microsoft 365, Outlook and Teams, while maintaining clear communication and ownership from initial contact to