Data Center Site Engineer – 24/7 Onsite Support

HCLTech; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

We are looking for a Data Centre Support Technician / Cloud (Data Center) Site Service Engineer in London, UK, to join HCLTech's on-site client team. The role covers hands-on data centre operations, including managed servers, storage, backup, and network devices, with emphasis on reliability and uptime.

You will provide Smart Hands support, coordinate with contractors and vendors, handle maintenance schedules, manage alarms and environmental conditions, and ensure compliance with data centre

Qualifications

• 3-5 years of experience in Data Center Services, including managing servers, storage, backup and network devices.

Responsibilities

• Provide Smart Hands support at the data center site, including 24/7 emergency high-touch requests.
• Manage the on-site operations of colocation data centers, contractors, sub-contractors, and vendors in line with established practices, procedures, and local legislation.
• Arrange periodic and ad hoc servicing, repairs, and preventive maintenance schedules.
• Perform physical electrical and mechanical maintenance interventions.
• React to alarms, including BMS or plant-type alarms.
• Respond to reports of environmental conditions being out of bounds.
• Add, change, and remove devices, including ILO, remote managed power, and asset tracking.
• Manage and maintain the DC inventory and DCIM tool.
• Perform break-fix support for IT equipment in the data center.
• Carry out cable mining and inspection, device labeling, cable tracking, and troubleshooting.
• Support capacity management, including monitoring, remediation, planning, and maintenance.
• Manage DC compliance controls, including testing, documentation, execution tracking, evidence repositories, matrices, and SOX compliance processes.
• Manage DC visitor access processes and records.
• Decommission IT equipment.
• Monitor environmental infrastructure alerts for the data center facility.
• Maintain DC floor space, including housekeeping, dust removal, vacuuming, subfloor cleaning, and combustible walkthroughs.
• Coordinate infrastructure changes with providers, including scheduling, CRQ, and execution.
• Audit and validate the IT container environment to ensure it meets infrastructure requirements and data center standards such as capacity, temperature, humidity, and air conditioning.
• Maintain intelligent PDUs, including firmware upgrades.
• Define inventory requirements for patch cords, power cables, and consumables such as label tags, cable ties, label tape, and hook-loop ties.
• Monitor and report on alarms, fire, mechanical, capacity, and environmental conditions such as humidity and temperature.
• Perform OE assessments and corrections.
• Carry out physical server installation operations, including racking, network patching, power, and remote management.
• Manage SAN fiber, SOP, JSA, BCP, and emergency response documented procedures.
• Generate change management requests and incident management tickets for the data center facility.
• Manage infrastructure and inventory asset administration for the data center.
• Review colocation data center contract compliance and ensure SLAs are achieved.
• Act as the business interface with colocation data center management for day-to-day operational requirements.
• Work with colocation data center management to resolve infrastructure engineering issues.

Skills

Data Center experience

Job description

We are looking for a Data Centre Support Technician / Cloud (Data Center) Site Service Engineer in London, UK, to join HCLTech's on-site client team. The role covers hands-on data centre operations, including managed servers, storage, backup, and network devices, with emphasis on reliability and uptime.

You will provide Smart Hands support, coordinate with contractors and vendors, handle maintenance schedules, manage alarms and environmental conditions, and ensure compliance with data centre