Onsite IT Support Analyst — Oxford (Travel Required)

HCL Technologies Limited; Oxford; On-site; GBP 25,000 - 42,000; Full time

Job summary

HCL Technologies Limited is seeking a Standard IT supporter to deliver onsite IT support and services to all users of our client. The role is fully onsite in Oxford with two sites (Site 1 and Site 2) and requires 2 days at Site 1 and 3 days at Site 2.

You will perform on-site services, support local IT infrastructure, train users, manage AV equipment, and assist in IT project work. Fluency in English and ITIL/ITSM familiarity are preferred but not mandatory.

Qualifications

• Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.
• Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided)
• Experience with ITSM tools like ServiceNow and ticket handling
• Good technical knowledge in Microsoft, Windows 10, O365 environment, hardware; infrastructure and IOS devices
• If possible, experience with AV (audio/vision) equipment support (e.g. meeting rooms, videoconferencing, MS teams)
• Experience working in an international environment is an asset
• Previous experience working in a 24/7 organization & willingness to travel on regular basis
• Knowledge of agile working method and maybe experience with KANBAN board metho

Responsibilities

• Perform the On-Site IT services and support (walk-in and on-site support)
• Support the local IT infrastructure
• Collaborate and engage with different business teams on IT related matters
• Provide user training and on-boarding
• Support meeting rooms and AV equipment
• Support end-user equipment as per client’s standards
• Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
• Perform visits to remote/ dispatched sites when applicable
• Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries
• Re-imaging laptops
• Maintaining inventory of equipment
• Recording all support incidents in Service-Now and work towards achieving the response and resolution KPIs
• Keep aging incidents under check
• Provide reports of open incidents and actions being taken to resolve those incidents.

Skills

Fluent English

Education

Bachelor's degree in IT/Computer Science

Tools

ServiceNow

ITIL

Job description

HCL Technologies Limited is seeking a Standard IT supporter to deliver onsite IT support and services to all users of our client. The role is fully onsite in Oxford with two sites (Site 1 and Site 2) and requires 2 days at Site 1 and 3 days at Site 2.

You will perform on-site services, support local IT infrastructure, train users, manage AV equipment, and assist in IT project work. Fluency in English and ITIL/ITSM familiarity are preferred but not mandatory.