Hybrid 1st Line IT Support Analyst – Oxford

ed Resourcing Ltd

Oxford

Hybrid

GBP 27,000 - 28,000

Full time

3 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Hybrid working

Flexible working

Training and development

Career progression

Employee events

Job summary

ed Resourcing Ltd in Oxford is seeking a motivated 1st Line Support Analyst to join a financial services client’s IT team. This permanent, hybrid role focuses on delivering friendly and professional assistance to users while developing technical skills.

Applicants typically have 1–2 years in IT support, basic AD knowledge, and experience with ITSM and Microsoft 365. You will log and resolve tickets, troubleshoot issues, and contribute to service improvements.

Qualifications

1-2 years' experience in an IT service desk or similar role.
Basic experience with Active Directory and user/group management.
Hands-on ITSM platform experience and strong Microsoft 365 skills.

Responsibilities

Be the first point of contact for IT incidents and service requests via phone, email, ITSM portal, or in person.
Diagnose and resolve 1st line issues across hardware, software, user accounts and standard business apps.
Take ownership of tickets through to resolution and keep users informed.
Log, categorise and prioritise incidents, ensuring accurate records.
Escalate complex issues to 2nd line or external suppliers with clear docs.
Assist with user onboarding, device provisioning and access requests.