Onsite IT Support

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an experienced IT Onsite Support Specialist to join their team in London. The role involves providing exceptional IT support, resolving issues, and ensuring smooth operations for users. Ideal candidates will have strong technical skills, customer orientation, and a positive attitude, ready to adapt to evolving technology environments.

Qualifications

• At least 5 years of onsite support experience.
• Team player with analytical thinking.
• Open, positive personality with strong communication skills.

Responsibilities

• Provide support that meets or exceeds customer expectations.
• Identify, analyze, and repair product failures.
• Support and maintain user account information.

Skills

Advanced MS Office 365 skills

Basic networking skills

Scripting and coding skills

Customer-oriented

Interpersonal skills

Education

ITIL V3 Foundation Certification

Microsoft Operating System / Office Certifications

Job description

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We are currently looking for an experienced and proactive IT Onsite Support Specialist to join our team in the Angel Lane area. This position is ideal for someone passionate about IT support, eager to make a daily impact by ensuring timely and professional resolution of support requests and incidents. You will serve as the primary onsite support contact and escalation point for issues beyond Tier 1 and 2 resolution.

Responsibilities:

1. Provide support that consistently meets or exceeds customer expectations.
2. Determine and recommend products or services that best fit customer needs.
3. Identify, analyze, and repair product failures; order and replace parts as needed.
4. Support and maintain user account information, including rights, security, and system groups.
5. Receive and resolve issues from Tiers 1, 2, and 3, collaborating with resolver groups when necessary.
6. Provide troubleshooting and problem resolution for network devices.
7. Coordinate with third-party vendors to resolve hardware and software issues.
8. Handle hardware or software issues requiring break-fix solutions onsite.
9. Interface with hardware and software vendors for planning and resolution.
10. Assist with installation of PCs, peripherals, and LAN equipment.
11. Support security setup, file access, and administrative procedures during moves.
12. Move workstations, peripherals, and telecommunications equipment as needed.
13. Document changes to inventory, use, and configuration.

Requirements:

• ITIL V3 Foundation Certification (recommended).
• Microsoft Operating System / Office Certifications are a plus.
• Advanced MS Office 365 skills.
• Scripting and coding skills are advantageous.
• Ability to resolve basic hardware issues.
• Advanced user of iOS and Android devices.
• Basic networking skills.
• Knowledge of Active Directory and permissions.
• At least 5 years of onsite support experience.
• Equivalent education and related experience may also be considered.
• Team player with analytical thinking.
• Open, positive personality with stability and stress tolerance.
• Customer-oriented with strong interpersonal and communication skills.
• Ability to adapt to evolving technology environments and learn quickly.
• Capable of managing daily responsibilities and delivering specific outcomes.
• Relationship builder, comfortable with people, and capable of building trust.