2nd Line IT Support / White Glove Service

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading Global Professional Services organisation in London seeks an experienced 2nd Line IT Support professional. The role involves providing onsite support across hardware and software, ensuring a high-quality, white glove service. Ideal candidates will have a minimum of 3 years in IT support and experience working within professional services.

Benefits

Bonus scheme

Exceptional benefits package

Ongoing professional development

Qualifications

• Minimum of 3 years’ experience in diverse technology support.
• Experience in the professional services or legal sector preferred.
• Proven track record in deskside support.

Responsibilities

• Offering onsite IT support for hardware, software, and AV.
• Setting up and configuring software on various devices.
• Troubleshooting technical issues and assisting users.

Skills

Technology Support

Hardware Support

Software Support

Face to Face Support

AV Support

Job description

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2nd Line IT Support / White Glove Service, west london

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Client:

Eutopia Solutions

Location:

west london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

2nd Line IT Support / White Glove Service – Professional Services environment

We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced 2nd Line IT Support professional to join their London team. This team provides onsite IT support to users and guests in their City of London office.

A leader in their sector they have been proud to announce that they further increased their multi-billion dollar global revenue by over 20% last year.

This is a varied front facing role, and you will be part of a team offering support across hardware, software, applications and systems. Alongside troubleshooting issues, you will also be tasked with activities such as setting up, configuring, and installing software on PC’s, laptops, mobile devices, printers, networking equipment and supporting AV requirements.

Proud of the white glove / hotel style experience they offer, you must have proven experience within a similar role.

In addition to supporting users and guests and their day to day needs you will also be invited to work on projects of varying sizes.

Our client is renowned for valuing and fostering their internal talent and are committed to ongoing professional development and training.

Skills and experience required:

• A minimum of 3 years’ experience in offering a wide range of technology support, including hardware, software, applications and AV
• Experience in offering face to face / deskside support
• Applicants with experience having worked in the legal sector would be preferred, if not experience in the professional services sector is essential

In addition to the salary on offer, there is also a bonus scheme, and exceptional benefits extended to their staff.

Due to the nature of the role there is a requirement to be onsite each day Monday to Friday. Unfortunately hybrid working is not an option.