IT Helpdesk Desktop Support Analyst

Marlin Selection Recruitment; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious global investment and advisory firm is seeking an experienced Help Desk – Desktop Support Analyst for their London office. This role involves providing IT support across multiple locations and requires strong troubleshooting, communication skills, and experience with key technologies. The position offers a competitive salary and comprehensive benefits, including medical insurance, wellness incentives, and opportunities for international travel.

Benefits

Private medical insurance

Gym discounts

Generous parental leave

Pension scheme

Cycle-to-work scheme

Opportunities for international travel

Qualifications

• 3+ years of professional IT support experience, both remote and onsite.
• Experience imaging Windows and macOS systems required.
• Familiarity with network troubleshooting and endpoint management preferred.

Responsibilities

• Provide IT support (in-person, phone, remote) to employees.
• Troubleshoot and resolve desktop, mobile, printing, and network issues.
• Manage user accounts and hardware assets.

Skills

Customer-focused

Problem-solving

Interpersonal skills

Technical versatility

Education

Bachelor's degree or equivalent experience in a technical field

Tools

Active Directory

Citrix

Windows

macOS

Job description

Help Desk – Desktop Support Analyst

Location: London (occasional travel required)

Competitive Salary + Comprehensive Benefits

We're currently working with a prestigious global investment and advisory firm to find an experienced Help Desk – Desktop Support Analyst I for their London office. This is an exciting opportunity to join an employee-owned organization known for its client-first culture, strong values, and forward-thinking approach to technology and service delivery.

In this role, you’ll be the face of the IT team — providing critical desktop and remote support to internal users across multiple global locations. You’ll troubleshoot a wide range of technical issues, contribute to process improvements, and ensure seamless onboarding experiences for new employees.

What You'll Be Doing:

• Providing top-tier IT support (in-person, phone, remote) to employees at all levels
• Troubleshooting and resolving desktop, mobile, printing, and network issues
• Managing user accounts via Active Directory and working within an enterprise Windows environment
• Supporting software deployment, patching, and security remediation
• Managing hardware assets and supporting onboarding/offboarding procedures
• Collaborating with vendors, contractors, and building management on IT installations
• Working closely with the broader tech team across international locations

You’ll Thrive In This Role If You’re:

• Customer-focused with strong interpersonal and communication skills
• A self-starter with solid time management and task ownership abilities
• A natural problem-solver with a structured approach to troubleshooting
• Technically versatile — from Windows/macOS to mobile devices and enterprise systems
• A team player who works well in a hybrid global support environment

Requirements:

• 3+ years of professional IT support experience (remote and onsite)
• Experience imaging Windows and macOS systems
• Proficiency with Active Directory, Citrix, and network troubleshooting
• Familiarity with endpoint management, printing issues, and mobile device support
• Experience managing third-party vendors and technical installations

Preferred:

• Exposure to ITIL practices and enterprise security processes
• Strong analytical and creative problem-solving skills
• Experience with remote and on-call support setups
• Bachelor's degree or equivalent experience in a technical field

Benefits Snapshot:

• Private medical insurance (including vision), dental, and critical illness cover
• Wellness incentives, gym discounts, in-house fitness events
• Generous parental leave and family support programs
• Pension scheme, income protection, and life assurance
• Cycle-to-work scheme, season pass loans, and more
• Opportunities for international travel and career growth

Ready to take the next step in your IT career? Apply now to join a truly collaborative, mission-driven team where your contribution will be seen, valued, and supported.