Onsite IT Engineer - Regional Field Support

OCU Group; Leeds; On-site; GBP 32,000 - 42,000; Full time

Job summary

OCU Group in Leeds is seeking an Onsite Engineer for the OCU Digital department. The role is a permanent, full-time post offering on-site technical support across multiple sites, with travel within the region.

You will provide second line support, own complex incidents to resolution, and troubleshoot end-user devices, enterprise apps, and identity systems. Collaboration with Service Desk, Engineering and suppliers is essential.

Qualifications

• 3+ years in a 2nd line or advanced IT support role within a multi-site or enterprise environment.
• Proven ability to resolve complex technical issues independently, including those requiring on-site presence.
• Strong hands-on experience supporting Microsoft 365, Windows, macOS, endpoint devices, and enterprise applications.
• Solid technical capability across identity and access management including joiners/leavers, MFA, and permissions.
• Experience supporting workplace and site-based technology such as printers, meeting rooms, and shared devices.
• Demonstrable contribution to problem management and reduction of repeat incidents.
• Ability to operate autonomously in a field-based role, managing workload, travel, and competing priorities.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• High standard of technical documentation and asset record maintenance.

Responsibilities

• Provide second line, on site technical support for incidents and service requests that cannot be resolved remotely by the Service Desk.
• Take full technical ownership of complex incidents within the region through to permanent resolution.
• Carry out advanced troubleshooting across end user devices, workplace technology, applications, identity, access, connectivity, and peripherals.
• Attend sites across the allocated region to complete hands on fault resolution, equipment replacement, and setup activities.
• Act as the regional technical escalation point for 1st line support, providing guidance and decision making support.
• Identify recurring site based issues and contribute to problem management and preventative improvement activity.
• Support major incidents with on site technical presence and post incident review input.
• Maintain high quality technical documentation including asset updates, fixes, and site specific knowledge articles.
• Collaborate with Service Desk, Engineering, Workplace Services, and third party suppliers to stabilise services.

Skills

2nd line support

On-site troubleshooting

Microsoft 365

Windows

macOS

Identity & access

Printers & meeting rooms

Communication

Documentation

Autonomous field work

Job description

OCU Group in Leeds is seeking an Onsite Engineer for the OCU Digital department. The role is a permanent, full-time post offering on-site technical support across multiple sites, with travel within the region.

You will provide second line support, own complex incidents to resolution, and troubleshoot end-user devices, enterprise apps, and identity systems. Collaboration with Service Desk, Engineering and suppliers is essential.