Onsite Hospitality Tech Implementation Lead

Unifocus; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Hybrid work environment

Parental leave

Professional development assistance

Referral program

Job summary

Unifocus seeks a Workforce Performance Consultant to lead client-site software implementations and ensure successful project delivery. The role requires deep hotel-operations experience and the ability to train diverse teams across departments.

Candidates should be fluent in English with German or French as a plus, be comfortable with travel, and proactively drive customer satisfaction and product feedback.

Qualifications

• 4+ years in Hotel Operations and 8+ years total experience.
• Familiar with hotel software/tech systems.
• Experience with workforce management or workflow tools preferred.
• Fluent English; German or French language skills are a plus.
• Strong presentation and business communication skills.
• Willing to travel extensively.
• Able to build relationships and take ownership.

Responsibilities

• Understand customers’ business and requirements to fit modules.
• Lead software implementations on client site from planning to go-live.
• Deliver training across departments.
• Handle pre-site preparation and post-implementation feedback.
• Conduct regular account reviews and monitor usage trends.
• Identify at-risk customers and escalate as needed.
• Follow case logging and project feedback processes.
• Adhere to SLAs for support and satisfaction.
• Contribute to product improvement from customer feedback.

Skills

Hotel Operations experience

Hotel software familiarity

Workforce management tools

English proficiency

German or French language

Presentation skills

Business communication

Travel willingness

Relationship building

Ownership and accountability

Job description

Unifocus seeks a Workforce Performance Consultant to lead client-site software implementations and ensure successful project delivery. The role requires deep hotel-operations experience and the ability to train diverse teams across departments.

Candidates should be fluent in English with German or French as a plus, be comfortable with travel, and proactively drive customer satisfaction and product feedback.