Workforce Performance Consultant - UK

Unifocus; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Hybrid work environment

Parental leave

Professional development assistance

Referral program

Job summary

Unifocus seeks a Workforce Performance Consultant to lead client-site software implementations and ensure successful project delivery. The role requires deep hotel-operations experience and the ability to train diverse teams across departments.

Candidates should be fluent in English with German or French as a plus, be comfortable with travel, and proactively drive customer satisfaction and product feedback.

Qualifications

• 4+ years in Hotel Operations and 8+ years total experience.
• Familiar with hotel software/tech systems.
• Experience with workforce management or workflow tools preferred.
• Fluent English; German or French language skills are a plus.
• Strong presentation and business communication skills.
• Willing to travel extensively.
• Able to build relationships and take ownership.

Responsibilities

• Understand customers’ business and requirements to fit modules.
• Lead software implementations on client site from planning to go-live.
• Deliver training across departments.
• Handle pre-site preparation and post-implementation feedback.
• Conduct regular account reviews and monitor usage trends.
• Identify at-risk customers and escalate as needed.
• Follow case logging and project feedback processes.
• Adhere to SLAs for support and satisfaction.
• Contribute to product improvement from customer feedback.

Skills

Hotel Operations experience

Hotel software familiarity

Workforce management tools

English proficiency

German or French language

Presentation skills

Business communication

Travel willingness

Relationship building

Ownership and accountability

Job description

Workforce Performance Consultant

Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environment.

We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.

Visit https://www.unifocus.com for more details.

About the job

As a Workforce Performance Consultant, you will be leading the software implementation on the client site and ensure successful implementation of the project.

What will you do?

• Gain a clear understanding of customers’ business and requirements to ensure that the chosen modules fit in seamlessly.
• Lead software implementations on client site and ensure success of every project from planning stage to following up after the system is up and running.
• Deliver outstanding training to clients across departments and positions.
• Assume responsibility for all pre-site preparation and post implementation feedback.
• Proactively conduct account reviews with customers on a regular basis to review service needs and usage trends.
• Proactively identify ‘at‑risk’ customers and red flag to the Account Management team.
• Adhere to processes defined for case logging and project feedback.
• Adhere to internal SLAs for Support and Customer Satisfaction.
• Contribute to Product Improvement and Innovation based on customer feedback collected by you.

We are looking for:

• Possess at least 4+ years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 8 years or more.
• Familiarity with hotel software/technology systems.
• Experience with workforce management or operational workflow tools is preferred.
• Excellent command over written and spoken English.
• Excellent command over written and spoken German / French.
• Excellent Presentation Skills.
• Excellent Business Communication skills.
• Willing to travel extensively.
• Confident, disciplined and Focused on Customer satisfaction.
• Strong Problem‑solving Skills.
• Ability to build relationships and quickly develop trust with executives.
• Aren’t afraid of taking ownership and accountability.

The Unifocus experience:

Our Culture Statement: Thriving Together, Achieving Greatness

To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.

We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.

In addition to a competitive salary, we offer:

• Health insurance
• Paid time off
• A hybrid environment that promotes a healthy work‑life balance
• Parental leave
• Professional development assistance
• Referral program