Client Success Associate – SaaS (Hospitality)

Unifocus; Greater London; Hybrid; GBP 26,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Hybrid environment

Parental leave

Professional development assistance

Referral program

Job summary

Unifocus is seeking a Client Success Executive to join our Europe-focused team. You will support Client Success Managers with onboarding, respond to client queries, and help drive platform adoption across a portfolio of Tier 4 clients.

This entry-level role offers training across the Unifocus platform, with opportunities to grow into a Client Success Manager role as you build relationships, gather feedback, and coordinate cross-functional activities with Support, Product, and Implementation

Qualifications

• Our Client Success Executives assist with onboarding activities, configuration changes, and responding to client queries.
• They monitor client health, coordinate follow-ups, and escalate issues to the CSMs as needed.
• They balance multiple Tier 4 accounts while delivering high-quality support and adoption guidance.

Responsibilities

• Onboard new clients and assist with transition to ongoing support and enablement.
• Respond to day-to-day client queries and coordinate platform configuration changes.
• Monitor client activity, identify risks, and support retention and upsell opportunities.
• Maintain strong relationships through regular interactions and proactive problem solving.

Skills

Customer-focused

English fluency

Hospitality experience

Multitasking

Problem solving

Proactive learning

Client communications

Flexibility

Education

Degree qualification or equivalent

Job description

Unifocus is seeking a Client Success Executive to join our Europe-focused team. You will support Client Success Managers with onboarding, respond to client queries, and help drive platform adoption across a portfolio of Tier 4 clients.

This entry-level role offers training across the Unifocus platform, with opportunities to grow into a Client Success Manager role as you build relationships, gather feedback, and coordinate cross-functional activities with Support, Product, and Implementation