Onsite Helpdesk Analyst - First-Line IT Support (Shift)

TXP Technology x People; Greater London; On-site; GBP 19,000 - 25,000; Full time

Job summary

TXP Technology x People is seeking a Help Desk Analyst for a 3-month rolling contract (Inside IR35) in Greater London. The role focuses on first point of contact and first contact resolution, handling end-user IT issues remotely or desk-side to restore service quickly.

You will log incidents, manage requests via phone, email, and ServiceNow chat, and work to maintain SLAs. The position requires onsite availability with early and late shifts and weekend coverage as part of a rotating schedule.

Job description

TXP Technology x People is seeking a Help Desk Analyst for a 3-month rolling contract (Inside IR35) in Greater London. The role focuses on first point of contact and first contact resolution, handling end-user IT issues remotely or desk-side to restore service quickly.

You will log incidents, manage requests via phone, email, and ServiceNow chat, and work to maintain SLAs. The position requires onsite availability with early and late shifts and weekend coverage as part of a rotating schedule.