Onsite Gateway & Data Collections Apprentice (Level 3 BA)

Peabody; Basildon; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Mentor support

Flexible benefits

Pension matched 10%

Job summary

Peabody is seeking a Gateway and Data Collections Apprentice in Pitsea, Essex. This 15-month Level 3 Business Administrator Apprenticeship offers hands-on admin experience with mentoring from experienced colleagues while you complete your qualification.

You'll support the Essex Outreach Gateway team by handling enquiries, coordinating bookings, processing referrals and collecting data in a GDPR-compliant way, while learning essential business administration skills and building a foundation for

Qualifications

• Positive, enthusiastic and committed to delivering excellent customer service.
• Organised with a keen willingness to learn and develop.
• Basic IT skills and understanding of data handling and GDPR.
• Motivation for completing an apprenticeship and starting a career.

Responsibilities

• Act as first point of contact for enquiries into the outreach service.
• Manage the Gateway inbox and respond to customers and external stakeholders.
• Assist with processing referrals and providing phone cover.
• Support daily administration and data collection activities.
• Coordinate bookings for community hubs and signpost customers to services.

Skills

Customer service

Organised

Communication

Attention to detail

GDPR compliance

Education

Level 2 qualifications (GCSEs)

Tools

Microsoft Office

Outlook

Job description

Peabody is seeking a Gateway and Data Collections Apprentice in Pitsea, Essex. This 15-month Level 3 Business Administrator Apprenticeship offers hands-on admin experience with mentoring from experienced colleagues while you complete your qualification.

You'll support the Essex Outreach Gateway team by handling enquiries, coordinating bookings, processing referrals and collecting data in a GDPR-compliant way, while learning essential business administration skills and building a foundation for