Gateway and Data Collections Apprentice

Peabody View All Jobs; Basildon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Mentor support

Flexible benefits

25 days annual holiday

Job summary

Peabody is offering a Gateway and Data Collections Apprenticeship in the Essex Outreach Gateway team. You will gain hands‑on administrative experience while completing a fully funded Level 3 Business Administrator Apprenticeship.

A mentor will guide you as you build the foundations of a successful career. You will manage enquiries, coordinate bookings, process referrals and collect data, learning alongside experienced colleagues.

Qualifications

• Level 2 qualifications (equivalent to 5 GCSEs) required.
• Basic IT skills, especially Microsoft Office & Outlook.
• Clear motivation for applying and understanding of what an apprenticeship involves.

Responsibilities

• Act as a first point of contact for enquiries into the outreach service.
• Manage the Gateway inbox and respond to customers and external stakeholders.
• Assist with processing referrals and providing phone cover.
• Support daily administration and data collection activities.
• Coordinate bookings for community hubs and signpost customers to services.

Skills

Communication

Organised

Attention to detail

Customer service

Education

Level 2 GCSEs

Tools

Microsoft Office

Outlook

Job description

Are you looking to start your career in business administration, develop real workplace skills, and make a positive impact in our communities? Join us as our Gateway and Data Collections Apprentice and become a valued part of our Essex Outreach Gateway team. This is your opportunity to gain hands‑on administrative experience while completing a fully funded Level 3 Business Administrator Apprenticeship. You'll work alongside experienced colleagues who will support, guide and mentor you as you build the foundations of a successful career.

About the Role

As part of the Essex Outreach Gateway team, you will support the efficient operation of our referral and customer contact service. You'll be a key first point of contact, helping customers, colleagues and external partners by managing enquiries, coordinating bookings, processing referrals, and supporting the accurate collection of data. No two days are the same and throughout your apprenticeship, you'll build confidence, develop business administration skills, and gain valuable experience that will set you up for future opportunities with us.

What You'll Do and Learn

• Act as a first point of contact for enquiries into the outreach service.
• Managing the Gateway inbox and responding to customers and external stakeholders.
• Assisting with processing referrals and providing phone cover.
• Supporting daily administration and data collection activities.
• Coordinating bookings for community hubs and signposting customers to services that meet their needs.
• Ensuring appropriate escalation for customer referrals and/or contacts.
• Handling data accurately and confidentially, maintaining full GDPR compliance.
• Upholding Peabody's policies, including Equality, Diversity, and Safeguarding.

About the Apprenticeship

As part of your 15-month apprenticeship, you'll spend at least 20% of your time learning and developing, taking part in training sessions, workshops and regular 1:1 review. You'll complete assignments and assessments linked to your day‑to‑day role, receive mentoring and support from experienced colleagues, and gain exposure to different teams across the organisation. Your programme will conclude with an end‑point assessment to achieve your qualification.

• Positive, enthusiastic and committed to delivering excellent customer service
• Organised with a "can‑do" attitude and eager to learn
• Able to prioritise tasks in a busy environment
• Confident communicating with a range of people
• Someone who takes pride in accuracy and pays close attention to detail
• Curious, motivated and passionate about developing their skills
• Committed to confidentiality, GDPR, equality and inclusive working

You will need

• Level 2 qualifications (equivalent to 5 GCSEs)
• Basic IT skills, especially Microsoft Office & Outlook
• A clear motivation for applying and an understanding of what an apprenticeship involves.

At Peabody, our values guide everything we do - Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

What We Offer

• A permanent role with a clear progression pathway
• A Level 3 Business Administration qualification
• Support from our Learning & Development team and a dedicated mentor
• 25 days' annual holiday plus bank holidays
• Flexible benefits scheme, including family friendly benefits and access to a retail discounts portal.
• Up to 10% matched pension contribution

Are You Eligible?

• You've lived in the UK, EEA, Switzerland, or Gibraltar for the last 3 years (you'll need to show proof).
• You don't already have a qualification at the same level or higher in this subject.
• You'll be 18 or older when the apprenticeship starts.

What Happens Next

We're committed to a fair, inclusive, and transparent recruitment process. As part of your application, you'll answer values-based questions aligned to our values along with multiple-choice scenario questions to help us understand how you approach real‑life situations. These responses are an important part of the selection process before interview. If you meet the eligibility and essential shortlist criteria, you'll be invited to take part in an onsite interview 23rd November at Pembroke House, Pitsea. If you need to ask us anything else at all, feel free to drop an email to Charlene Moore from the Talent Team ( ). PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licensed UK employer.