Help Hub Apprentice: Data-Driven Admin & Social Care

South Norfolk and Broadlands Council; Norwich; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils are offering an opportunity for a proactive individual to join the Help Hub partnership as an Apprenticeship in Level 3 Business Administration. You will assist in evaluating referrals, collate and analyse data, and support teams assisting vulnerable residents while studying for the Level 3 apprenticeship with study time provided during work hours.

You should be customer-focused with good communication skills, discretion and confidentiality, and be able to

Qualifications

• Level 3 Business Administration apprenticeship to be studied alongside role.
• Must have English and maths at Level 2 (GCSE A-C) or equivalent evidence.
• UK/EU citizen or eligible to work in UK (Right to work).
• Closing date 8 November 2026; interview 17–18 November 2026.

Responsibilities

• Assist in assessment and triage of referrals coming into the Help Hub.
• Collate data and analyse data for teams assisting vulnerable residents.
• Make contact with residents as required.
• Develop understanding of Health and Social Care context.

Skills

Customer focus

Communication

IT skills

Discretion

Education

GCSE English & Maths (Level 2)

Tools

Microsoft Office

Job description

South Norfolk and Broadland Councils are offering an opportunity for a proactive individual to join the Help Hub partnership as an Apprenticeship in Level 3 Business Administration. You will assist in evaluating referrals, collate and analyse data, and support teams assisting vulnerable residents while studying for the Level 3 apprenticeship with study time provided during work hours.

You should be customer-focused with good communication skills, discretion and confidentiality, and be able to