Onsite Event Support Specialist, EMEA

PEI Group; City Of London; In loco; GBP 27.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Travel and accommodation provided

Descrizione del lavoro

PEI Group is seeking a Customer Service Executive to join the Event Operations team in London on a 4-month fixed-term contract, reporting to the Customer Service Manager, EMEA.

You will handle customer queries across our EMEA events and support onsite delivery, with a particular focus on the Infrastructure Investor Global Summit in Berlin.

Travel to Berlin is required (21 February for setup) with travel and accommodation provided, and the role can be 4 or 5 days per week.

Competenze

• Experience in customer service, administrative or event support role, ideally in a B2B or events environment.
• Excellent written and verbal communication skills, with a professional, client-facing manner.
• Highly organised with strong attention to detail, able to manage high volumes and competing deadlines.
• Confident using CRM systems and Excel; experience with event registration or event app platforms is a plus.
• Comfortable working onsite at events, including early starts, long days and travel where required.
• Calm, proactive and solutions-focused under pressure.
• Proficient in Microsoft Office – Outlook, Excel, mail merge, pivot tables.

Mansioni

• Resolve all EMEA event queries quickly and accurately, including managing the Events Team inbox and directing queries to the right department where needed.
• Processing high volumes of online event ticket orders and recording all attendees accurately in the CRM, including cancelling and crediting orders where needed.
• Creating, cleaning and maintaining delegate lists that will be shared with internal stakeholders and sponsors for our events.
• Supporting registration data management and attendee profiling across subscription platform and event app.
• Uploading and maintaining event app content, including regular delegate, speaker, sponsor and investor imports.
• Working with the Customer Service, Product, Networks, Research & Analytics and Business Transformation teams to keep data accurate and consistent across systems.
• Keeping all communication with internal and external contacts consistent with the PEI brand.
• Giving the Customer Service Manager regular updates and feedback on all events.
• Working onsite at events, supporting registration desk operations, badge printing, onsite registration of new attendees, delegate queries and payment collection.
• Helping brief host and temporary staff onsite.

Conoscenze

Customer service

Event support

CRM software

Excel

Stakeholder management

Strumenti

Excel

CRM software

Descrizione del lavoro

PEI Group is seeking a Customer Service Executive to join the Event Operations team in London on a 4-month fixed-term contract, reporting to the Customer Service Manager, EMEA.

You will handle customer queries across our EMEA events and support onsite delivery, with a particular focus on the Infrastructure Investor Global Summit in Berlin.

Travel to Berlin is required (21 February for setup) with travel and accommodation provided, and the role can be 4 or 5 days per week.