EMEA Events Onsite Support Specialist (Berlin Travel)

PEI Group; Walthamstow; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Travel to Berlin provided

Accommodation provided

Job summary

PEI Group seeks a Customer Service Executive to support the Event Operations team in London on a 4‑month fixed-term contract. You will handle EMEA event queries, process ticket orders, maintain attendee lists, and support onsite registration and app content.

Travel to Berlin for the flagship Summit is required; accommodation and travel are provided. Role can be 4 or 5 days per week, working with multiple internal teams and B2B clients across private markets.

Qualifications

• Experience in customer service, administrative or event support role, ideally in a B2B or events environment.
• Excellent written and verbal communication skills, with a professional, client-facing manner.
• Highly organised with strong attention to detail, able to manage high volumes and deadlines.
• Confident using CRM systems and Excel; experience with event registration or event app platforms is a plus.
• Comfortable working onsite at events, including early starts, long days and travel where required.
• Calm, proactive and solutions-focused under pressure.
• Proficient in Microsoft Office applications (mail merge, Outlook, Excel with formulas, pivot tables).

Responsibilities

• Resolving all EMEA event queries quickly and accurately, including managing the Events Team inbox and directing queries to the right department where needed.
• Processing high volumes of online event ticket orders and recording all attendees accurately in the CRM, including cancelling and crediting orders where needed.
• Creating, cleaning and maintaining delegate lists that will be shared with internal stakeholders and sponsors for our events.
• Supporting registration data management and attendee profiling across subscription platform and event app.
• Uploading and maintaining event app content, including regular delegate, speaker, sponsor and investor imports.
• Working with the Customer Service, Product, Networks, Research & Analytics and Business Transformation teams to keep data accurate and consistent across systems.
• Keeping all communication with internal and external contacts consistent with the PEI brand.
• Giving the Customer Service Manager regular updates and feedback on all events.
• Working onsite at events, supporting registration desk operations, badge printing, onsite registration of new attendees, delegate queries and payment collection.
• Helping brief host and temporary staff onsite.

Skills

Customer service

Communication

Attention to detail

MS Office

Tools

CRM systems

Excel

Event app platforms

Job description

PEI Group seeks a Customer Service Executive to support the Event Operations team in London on a 4‑month fixed-term contract. You will handle EMEA event queries, process ticket orders, maintain attendee lists, and support onsite registration and app content.

Travel to Berlin for the flagship Summit is required; accommodation and travel are provided. Role can be 4 or 5 days per week, working with multiple internal teams and B2B clients across private markets.