Onsite Event Operations Leader

Lüp Events; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Lüp Events in London, United Kingdom, is seeking an experienced Event Manager to oversee thedelivery and evaluation of projects, acting as the main onsite Lup representative with organizers. You will coordinate planning sheets, SLAs, and logistics, ensuring tasks are completed on time and to a high standard.

This hands-on role requires strong organisational and interpersonal skills, travel, and weekend availability.

Qualifications

Responsibilities

• Receive handover from Sales Team outlining Statement of Work and Estimate
• Prepare SLA’s and Planning Sheet documentation with Client, offering expertise and guidance towards successful outcomes
• Ensure projects are delivered in accordance with the agreed SLA’s, contract and timeframes
• Collaborate with the Event Production who will build the project within Lup’s systems
• Ensure online aspects of the project are accurately set up prior to launch and maintained to meet Organiser’s requirements
• Oversee all aspects of the project, ensuring the greater Lup team are aware of their responsibilities and timeframes to ensure the successful delivery of the project to a high standard
• Be the primary point of contact for clients, offering outstanding communication before, during and after the project
• Build and maintain solid rapport with all assigned clients
• Complete all assigned tasks as per company SLA’s and outlined timeframes
• Determine what type of equipment is required to deliver the services
• Collaborate with the Logistics Team preparing equipment, managing stock, and assisting with the delivery and collection of equipment
• Execute projects, delivering in accordance with the agreed contract and planning documentation.For smaller projects, act as Lup’s sole onsite representative, and for larger projects lead a team delivering services
• Create project documentation including runsheets, staff training guides, planning sheets
• Lead, manage and train the casual onsite team, ensuring they are aware of their responsibilities, providing the highest level of customer service and ensuring that all company policies are followed
• Recruit, roster, train and manage onsite project staff to provide the highest standards of customer service and ensure that all company policies are followed
• Ensure our services are being continually improved to exceed the customers' ever-increasing expectations by providing insights and recommendations to the Product and development team
• Collaborate with the Finance Team, confirming deposits and final invoice details for clients
• Comply with all policies and procedures as set by the company
• Comply with all regulations and laws as required to deliver the role
• Travelling regularly throughout Australia and potentially other countries
• Work frequently on weekends and some public holidays
• Perform any other reasonable duties as required by Lüp
• Submit to periodic security checks, including police background checks to meet our customers’ stringent security requirements
• Comply with our information security policy, also to meet our customer’s stringent security requirements
• Ensure that all on-site activities comply with WH&S legislation and company policies

Job description

Lüp Events in London, United Kingdom, is seeking an experienced Event Manager to oversee thedelivery and evaluation of projects, acting as the main onsite Lup representative with organizers. You will coordinate planning sheets, SLAs, and logistics, ensuring tasks are completed on time and to a high standard.

This hands-on role requires strong organisational and interpersonal skills, travel, and weekend availability.