Onsite Event Experience Host

FIRST; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Private Medical Insurance

28 Days Annual Leave

20 Sick Pay Days

Enhanced Parental Leave

Wellness Stipend

Headspace access

Life Insurance

EAP

Cycle to Work

Season Ticket Loan

Pension Enhancements

Discretionary Bonus

Global Opportunities

Job summary

FIRST, a global brand experience agency, seeks an on-site Event Ambassador to be the friendly face in our event spaces, supporting clients and the Event Management team to ensure smooth execution.

You will handle last-minute requests, coordinate with catering, AV, security and room setup, assist with registrations, and help with setup and breakdown, with a positive, proactive attitude. This is an entry-level role based on UK campuses with mornings, evenings, and weekends possible.

Qualifications

• Experience in customer service or hospitality is a plus but not required.
• Excellent interpersonal and communication skills with a customer-focused approach.
• Positive and proactive attitude with a genuine desire to help others.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as a visible and approachable point of contact for event hosts and attendees within assigned event spaces.
• Proactively offer assistance and support to clients with immediate requests and inquiries.
• Act as a runner on the floor, addressing last-minute needs from the Event Management team and clients.
• Liaise with catering, AV, security, and room setup to facilitate quick resolutions and requests.
• Troubleshoot basic on-site issues and escalate complex matters to the Event Management team.
• Assist with basic room setups and adjustments, including moving tables and chairs.
• Support setup and distribution of event materials, including signage and badges.
• Help with light manual handling and transporting items between spaces and storage.

Skills

Customer service

Hospitality

Event support

Fluent English

Job description

FIRST, a global brand experience agency, seeks an on-site Event Ambassador to be the friendly face in our event spaces, supporting clients and the Event Management team to ensure smooth execution.

You will handle last-minute requests, coordinate with catering, AV, security and room setup, assist with registrations, and help with setup and breakdown, with a positive, proactive attitude. This is an entry-level role based on UK campuses with mornings, evenings, and weekends possible.