Event Ambassador

FIRST; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Private Medical Insurance

28 Days Annual Leave

20 Sick Pay Days

Enhanced Parental Leave

Wellness Stipend

Headspace access

Life Insurance

EAP

Cycle to Work

Season Ticket Loan

Pension Enhancements

Discretionary Bonus

Global Opportunities

Job summary

FIRST, a global brand experience agency, seeks an on-site Event Ambassador to be the friendly face in our event spaces, supporting clients and the Event Management team to ensure smooth execution.

You will handle last-minute requests, coordinate with catering, AV, security and room setup, assist with registrations, and help with setup and breakdown, with a positive, proactive attitude. This is an entry-level role based on UK campuses with mornings, evenings, and weekends possible.

Qualifications

• Experience in customer service or hospitality is a plus but not required.
• Excellent interpersonal and communication skills with a customer-focused approach.
• Positive and proactive attitude with a genuine desire to help others.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as a visible and approachable point of contact for event hosts and attendees within assigned event spaces.
• Proactively offer assistance and support to clients with immediate requests and inquiries.
• Act as a runner on the floor, addressing last-minute needs from the Event Management team and clients.
• Liaise with catering, AV, security, and room setup to facilitate quick resolutions and requests.
• Troubleshoot basic on-site issues and escalate complex matters to the Event Management team.
• Assist with basic room setups and adjustments, including moving tables and chairs.
• Support setup and distribution of event materials, including signage and badges.
• Help with light manual handling and transporting items between spaces and storage.

Skills

Customer service

Hospitality

Event support

Fluent English

Job description

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

As a Event Ambassador, you will be the friendly, helpful face of our event spaces, providing essential on-site support to clients and the Event Management team. You will play a key role in ensuring the smooth execution of events by being a readily available point of contact, assisting with last-minute needs, and proactively addressing any issues that may arise. Your positive attitude and customer-focused approach will help create a welcoming, successful event environment at a well-known tech company.

Your Contributions

• Serve as a visible and approachable point of contact for event hosts and attendees within assigned event spaces.
• Proactively offer assistance and support to clients with immediate requests and inquiries.
• Act as a runner on the floor, efficiently addressing last-minute needs from the Event Management team and clients.
• Liaise with various service line partners (catering, AV, security, and room setup) and vendors to facilitate quick resolutions and fulfil requests.
• Troubleshoot basic on-site issues and escape more complex matters to the Event Management team.
• Assist with basic room setups and adjustments, including moving tables, chairs, and other light equipment as needed.
• Support the setup and distribution of event materials, including signage, stationery, badges, and giveaways.
• Help with light manual handling, lifting/moving boxes (up to 10kg/22lbs), and transporting items between event spaces and storage areas.
• Ensure event spaces are tidy and well-maintained throughout the event.
• Provide wayfinding assistance and answer general questions about the event and venue.
• Support guest registration and check-in processes as needed.
• Assist with post-event breakdown and tidying of event spaces.
• Communicate effectively with the Event Management team regarding any issues, requests, or observations.

What We Are Looking For

• Entry-level position; some experience in customer service, hospitality, or event support is a plus, but not always required.
• Excellent interpersonal and communication skills with a strong customer service orientation.
• Positive and proactive attitude with a genuine desire to help others.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle multiple requests and prioritize tasks effectively in a fast-paced environment.
• Must be fluent in English.
• Must be able to work fully on-site. This role will be based within specific event spaces on the campus. This is an on-site position.
• Flexibility of hours, must be willing to work mornings, evenings, and potentially weekends as needed to support event schedules.

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-onsite #LI-TS1

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.