Onsite Engineer

Advania-UK; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

Advania-UK in London is seeking an Onsite Engineer (Level 2) to provide hands-on IT support for a single client. You will lead desktop, server and network resolutions, acting as a trusted adviser and SME on site at the client location near Farringdon.

The role offers 45,000–55,000 GBP per year, fully onsite for standard hours (08:00–16:30, Mon-Fri). You will work with Windows 11/Server, Microsoft 365, Intune, AD, and networking tech to maintain high service quality.

Qualifications

• Candidate has a SLA-driven IT support background with stakeholder interaction.
• Strong communication and professional IT representation on site.
• Ability to build trusted relationships with executives and staff.
• Upholds BAU, security, change processes, and documentation.

Responsibilities

• Act as onsite IT lead and trusted advisor for users and stakeholders.
• Identify trends and opportunities to improve service quality and user experience.
• Drive service improvement through process optimisation and efficiencies.
• Identify and implement automation with PowerShell, Power Automate, and M365 where appropriate.
• Maintain accurate technical documentation and knowledge articles.
• Reduce recurring incidents via root cause analysis and preventative actions.
• Collaborate with service desk and engineering teams to improve outcomes.
• Continuously improve processes, standards, and ways of working.

Skills

Windows 11

Windows Server

Microsoft 365

Exchange Online

Teams

SharePoint

Entra ID

Active Directory

Intune

Apple Business Manager

Desktop hardware

Networking basics

DNS

DHCP

VPN

WiFi

Cisco Wireless

PowerShell

Power Automate

Meeting room AV

Azure administration

Cisco Meraki

Firewall/VPN

Tools

Cisco Meraki

Azure

Firewall/VPN

Power Automate

Job description

Onsite Engineer

Position Overview

We are looking for an Onsite Engineer (Level 2) to join our business in London.

In this role, you will be dedicated to a single client and will provide a range of software, hardware and network resolutions. You will diagnose technical issues and guide users through step-by-step solutions in a desktop support-based environment.

This is a great opportunity to be a technical subject matter expert on a reputable client account.

Salary & Benefits

The budgeted salary for this role is between £45,000 and £55,000 a year, depending on experience.

Click here for the list of benefits.

This role is based fully onsite at a client site near Farringdon, London. The working hours are 08:00 - 16:30, Monday to Friday.

Responsibilities

• Act as the onsite IT lead and trusted advisor for users and stakeholders.
• Proactively identify trends, recurring issues, and opportunities to improve service quality and user experience.
• Drive continual service improvement initiatives through process optimisation and operational efficiencies.
• Identify and implement automation opportunities using tools such as PowerShell, Power Automate, and the Microsoft 365 platform where appropriate.
• Maintain accurate and comprehensive technical documentation and knowledge articles.
• Reduce recurring incidents through root cause analysis and preventative actions.
• Work closely with the wider service desk and engineering teams to improve customer outcomes.
• Continuously improve processes, standards, and ways of working within the support function.
• Demonstrate ownership, accountability, and a proactive approach to delivering exceptional IT support.

What Success Looks Like

• Build strong working relationships with users, key stakeholders, and the wider support team.
• Demonstrate a high level of customer service and become a trusted and visible point of contact within the office located at the ‘tech Bar’..
• Successfully take ownership of day-to-day L1 and L2 support activities with minimal supervision.
• Consistently meet SLA targets and manage tickets through to resolution.
• Maintain accurate, timely, and comprehensive ticket updates, documentation, and time entries.
• Follow all BAU, security, change management, and operational processes consistently.
• Develop a strong understanding of the client’s business, technology landscape, and key stakeholders.
• Contribute positively to team collaboration, knowledge sharing, and service delivery objectives.

Qualifications & Experience

This role is the primary face of IT within the office and requires regular interaction with senior stakeholders, executives and business leaders. The successful candidate must be able to build trusted relationships, represent the IT function professionally and deliver a high-quality user experience.

You will have worked in a SLA-driven support environment before, dealing directly with a range of stakeholders.

The right candidate will have the following technical experience:

Essential

• Microsoft Windows 11 and Windows Server support.
• Microsoft 365 administration, including Exchange Online, Teams, SharePoint and Entra ID.
• Active Directory administration and troubleshooting.
• Microsoft Intune device management.
• Device Setups through ‘Apple Business Manager’
• Desktop, laptop and server hardware support.
• Networking fundamentals including DNS, DHCP, VPN and wireless technologies.
• Cisco Wireless Technologies
• Technical troubleshooting across endpoint, server and cloud environments.
• Meeting room, AV and conferencing technology support.

Desirable

• Azure administration.
• Cisco Meraki.
• Firewall and VPN technologies.

About Us

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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