Group IT Support Engineer - Hybrid

Kaizen Talent Solutions; Oxford; On-site; GBP 32,000 - 52,000; Full time

Job summary

Kaizen Talent Solutions in the UK is seeking an experienced Group IT Support Engineer to work closely with the Head of IT, delivering 1st to 3rd-line support across multiple sites. You will travel to hubs, maintain infrastructure, and manage M365, AD/Entra ID, and security policies.

The role requires a practical, hands-on approach, strong documentation habits, and willingness to travel to UK sites as needed. A full UK driving licence is essential.

Qualifications

• Commercial IT support background across multi-site environments.
• Hands-on experience with Windows 10/11 deployment and management (Intune).
• Experience with Microsoft 365 and AD/Entra ID.
• Good networking fundamentals (LAN/WAN, VPN).
• Strong documentation and change-control discipline.

Responsibilities

• Provide 1st to 3rd-line IT support across multi-site environments.
• Maintain regular on-site presence (2–3 days/week) at regional hubs and travel for urgent issues.
• Administer M365, Exchange Online, AD/Entra ID, Group Policy, and core networking.
• Follow change control procedures and maintain asset registers and SOPs.

Skills

IT support (1st-3rd line)

Windows 10/11 deployment

Microsoft 365

Active Directory/Entra ID

Networking fundamentals

Documentation & processes

Tools

Intune

Exchange Online

VPN

DNS/DHCP

Job description

Be the cornerstone of our client's internal IT team, working side-by-side with the Head of IT to deliver responsive, high-impact support across our key UK hubs.

Joining a fast-growing, well-backed UK B2B services group providing mission-critical technical and regulatory assurance nationwide, you will play a vital role in building a self-sufficient internal IT function. Acting as a key technical point of contact, as Group IT Support Engineer you will deliver 1st to 2nd/3rd-line support both remotely and desk-side, taking full ownership of issues from triage through to resolution while communicating clearly with colleagues at every stage.

Key Responsibilities

• Service Desk & User Support: Triage and resolve 1st to 2nd/3rd-line tickets against SLAs; manage starter/leaver provisioning and deliver calm, jargon-free support remotely and in person.
• On-Site Presence & Infrastructure: Maintain a regular presence (2–3 days/week) at your regional hub, travelling to other UK sites for urgent issues or planned hardware, network, and workstation deployments.
• Systems & Security Administration: Administer M365, Exchange Online, Active Directory/Entra ID, Group Policy, local networking (LAN/WAN, VPN, DNS/DHCP), endpoint security, and scheduled patching.
• Process Discipline & Documentation: Follow strict change control procedures around sensitive operational systems; maintain accurate asset registers, SOPs, and user guides.

What We're Looking For

• Commercial IT support background (1st/2nd-line stepping up to 3rd-line) across multi-site environments.
• Hands-on proficiency in Windows 10/11 deployment/management (e.g., Intune), Microsoft 365, Active Directory/Entra ID, and core networking fundamentals.
• Proactive, visible working style—happy to get out from behind the desk, walk the floor, and spot issues early.
• Clear, reassuring communicator with a methodical, disciplined approach to procedures and documentation.
• Full UK driving licence, access to own transport, and willingness to travel to UK sites when needed.

Security & Vetting Due to the sensitive nature of operations, applicants must be permanently resident in the UK for at least the past 5 years and hold or be able to pass enhanced background screening (BPSS/DBS and UK security vetting such as NPPV/SC clearance)