Onsite Customer Care Advisor – Fitness Equipment

JTX Fitness; Brighton; On-site; GBP 24,000 - 25,000; Full time

Job summary

A fitness equipment company in Brighton seeks a Customer Service Advisor to join their supportive team. The position involves handling customer enquiries, guiding purchase decisions, and ensuring excellent post-purchase support. Ideal candidates will have customer service experience, strong communication skills, and a passion for helping others achieve their fitness goals. This full-time role offers 25 days holiday, a pension scheme, and a vibrant working environment.

Benefits

25 days holiday

Pension scheme

Medicash

Staff discount for the on-site gym

Company-funded socials

Qualifications

• Previous experience as a Customer Service Advisor supporting customers via phone and email.
• Excellent written and spoken English.
• Ability to remain calm and professional under pressure.
• A strong customer-first attitude with examples of how you have turned difficult situations into positive outcomes.
• Experience going above and beyond to exceed customer expectations.
• Proven ability to multitask and stay organised in a busy environment while meeting targets.
• A practical mindset to understand and resolve customer issues.
• Willingness to learn about new products with examples of how you've done this in the past.
• Strong administrative skills confident using standard office software.

Responsibilities

• Handle customer enquiries via phone, email, and live chat.
• Guide customers through their purchase decisions and support them post-purchase.
• Organize exchanges, spare parts, and engineer visits.
• Liaise with couriers and warehouse staff to ensure customer needs are met.
• Log all work accurately in the CRM system.

Skills

Customer Service

Sales Experience

Time Management

Order Management System

Job description

A fitness equipment company in Brighton seeks a Customer Service Advisor to join their supportive team. The position involves handling customer enquiries, guiding purchase decisions, and ensuring excellent post-purchase support. Ideal candidates will have customer service experience, strong communication skills, and a passion for helping others achieve their fitness goals. This full-time role offers 25 days holiday, a pension scheme, and a vibrant working environment.