Onsite Branch Leader: Grow Talent & Member Service

Metro Credit Union; Reading; On-site; GBP 58,000 - 78,000; Full time

Job summary

Metro Credit Union in Reading is seeking a Reading Branch Manager to lead one of our most visible member‑facing teams. You’ll drive branch performance, develop talent, strengthen member relationships, and ensure service, advice, and operational excellence.

This role emphasizes coaching, accountability, and a culture of continuous improvement, with a focus on compliant operations, risk management, and delivering financial solutions to members.

Qualifications

• Demonstrated experience leading employees in a retail banking or comparable customer‑focused environment.
• Experience coaching employees, managing performance, and driving business results.
• Ability to build strong member relationships while balancing operational, compliance, and risk requirements.
• Strong problem‑solving, communication, and decision‑making skills.

Responsibilities

• Lead branch operations to ensure a consistent, efficient, and member‑focused experience.
• Coach, develop, and support employees through regular feedback, performance management, and development planning.
• Establish and drive branch sales and referral goals while helping employees identify opportunities to deepen member relationships.
• Serve as the escalation point for complex member needs and service recovery situations.
• Monitor branch performance metrics, operating results, staffing levels, and budget expectations.
• Maintain strong operational controls, security procedures, cash management processes, and audit readiness.
• Support members with account opening, lending conversations, and financial solutions when needed.
• Partner with retail leadership and internal business partners to achieve branch, regional, and organizational objectives.

Skills

People leadership

Coaching

Customer relationships

Risk & compliance

Decision making

Communication skills

Fast-paced environment

Education

Associate’s degree in Business Administration

Job description

Metro Credit Union in Reading is seeking a Reading Branch Manager to lead one of our most visible member‑facing teams. You’ll drive branch performance, develop talent, strengthen member relationships, and ensure service, advice, and operational excellence.

This role emphasizes coaching, accountability, and a culture of continuous improvement, with a focus on compliant operations, risk management, and delivering financial solutions to members.