Branch Relationship Manager (Great Shelford & Melbourn)

The Cambridge Building Society; Great Shelford; On-site; GBP 27,000 - 33,000; Full time

Job summary

The Cambridge Building Society is seeking a Branch Relationship Manager in the Great Shelford/Melbourn area. You will lead a branch team, coach staff, and act as a visible ambassador while delivering outstanding member experiences and sustainable growth.

You will build connections with local businesses and community groups, driving financial education and opportunities through networking and events. A proactive leader will ensure regulatory standards and strong operations across the branch.

Qualifications

• Leadership and coaching in a customer-facing financial services environment.
• Strong relationship-building and networking skills.
• Commitment to high operational and regulatory standards.

Responsibilities

• Lead a high-performing branch team and deliver exceptional member experiences.
• Develop community connections with local businesses and groups through events and education.
• Coach and develop staff, driving branch performance and compliance.

Skills

Leadership

Relationship building

Coaching

Networking

Job description

Are you passionate about leading people, building relationships and making a different in your local community? At The Cambridge Building Society, we are looking for a Branch Relationship Manager to lead a high-performing team, deliver exceptional member experiences and drive sustainable branch growth.

You will coach and develop team members, take ownership of branch performance and help members with their financial needs. As a visible ambassador for the Society, you will build connections with local businesses, professionals and community groups, creating opportunities through networking, events and financial education.

You will bring leadership and coaching experience, commercial awareness and strong relationship-building skills. With a proactive approach and a commitment to high operational and regulatory standards, you will inspire your team to achieve great results while keeping members at the heart of every decision.

Salary and working hours

Starting salary £30,000.00 per annum

Monday to Friday 8:45am - 5:00pm (36.25 hours per week) occasional Saturday working to meet business demands.

5 days per week from our Great Shelford & Melbourn Branch

Come and join a thriving independent mutual, where your contribution will help our customers.