Onsite AV Technician

ProAV; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team as an Onsite AV Technician with a leading global audio-visual integrator. This role offers the chance to work at a prestigious telecommunications company, where you'll be responsible for delivering high-value meeting services and ensuring seamless AV operations. You'll engage with senior executives, manage video calls, and maintain AV equipment while providing exceptional customer service. This position not only allows you to showcase your technical skills but also offers opportunities for professional growth in a supportive and inclusive environment. If you're passionate about technology and service excellence, this is the place for you.

Benefits

Personal and Professional Development Opportunities

Family-Friendly Policies

Mentorship Programs

Internal Training

Apprenticeship Schemes

Qualifications

• Experience in AV technology and customer service is essential.
• Must be able to troubleshoot and manage AV equipment effectively.

Responsibilities

• Provide high-quality AV support for meetings and events.
• Manage video calls and ensure all equipment is operational.
• Train and support end users in AV technology.

Skills

Customer Service Skills

Technical Troubleshooting

AV Equipment Management

Communication Skills

Professionalism

Education

Relevant Technical Certification

Experience in AV Technology

Tools

Cisco Telepresence

Codian Bridge

TMS Software

Job description

About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Onsite AV Technician to be a key part of our London team, representing proAV and working onsite at a leading British multinational telecommunications company, taking full responsibility for:

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Onsite AV Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

1. Responsible for the High Value Meeting service (HVM) which is a white glove video conference service provided for the Client.
2. Provide Service Delivery across site against pre-agreed SLA including day-to-day support of the AV facilities.
3. Proactively train and support end users as required.
4. Locate faults and provide resolutions i.e. fix/loan equipment.
5. Prepare equipment for future events and meetings as required.
6. Be fully competent with all installed & portable technologies including Codian Bridge and TMS software.
7. Provide support on an individual basis to users at all levels of seniority.
8. Attend and remain on station for important events where required.
9. Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and Full Systems Operational Testing prior to any high-profile events with the HVM service.
10. Responsible for all the meeting rooms/AV equipment and clients based on the 5th floor and support in other areas when required.
11. Be an ambassador - approach and professionalism is extremely important.
12. Be very presentable and able to liaise with senior executives in a calm and professional manner at all times, both face to face and via the telephone.
13. Customer service skills are very important and the ability to work calmly under pressure and resolve any issues quickly and professionally.
14. Responsible for generating reports on a monthly basis and maintaining database information on certified rooms and technical contacts globally.
15. A good knowledge of Cisco (Tandberg) end points and to have the ability to install codecs. Experience with Cisco Telepresence and Movi client.
16. Carry out daily checks on all equipment in the building and also give Audio Visual support to other areas of the business when required. This could be setting up PA’s or assisting with presentations in meeting rooms.
17. The above support is extended to offices at Park Lane and Newbury when required.
18. Required to work onsite shifts to meet requirements.
19. 1st/2nd line repairs.
20. On-going preventative maintenance.
21. Liaison with proAV Help desk & Operations team to arrange backup support.
22. Liaise with and manage relationships with third-party suppliers on all technical issues.
23. Managing consumables & stock levels.
24. Initiate continuous improvement programs, securing best practice standards from the internal service base and external industry trends.

About You

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meet the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decisions based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family-friendly policies and practices. We encourage all to apply.