Onsite AV Technician

Jacobs Massey; London; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading company is seeking an experienced Onsite AV Technician to join their London team. The role involves providing technical support for integrated AV systems in corporate environments. Responsibilities include customer interaction, operating AV equipment, and maintaining high service standards in various settings.

Qualifications

• Experience with AV equipment and video conferencing systems.
• Ability to work under pressure and manage tasks effectively.
• High computer literacy and willingness for ongoing training.

Responsibilities

• Ensure efficient delivery of AV and media services.
• Provide high-level customer support to end users.
• Maintain onsite equipment and report faults promptly.

Skills

Customer Service Skills

Attention to Detail

Communication Skills

Flexibility

Organizational Skills

Technical AV Knowledge

Job description

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This is an exciting opportunity for an experienced Onsite AV Technician to join an established operation with scope to enhance the service continuously.

We are looking for a skilled Onsite AV Technician to be a key part of our London team, representing our client and working onsite. The role involves supporting fully integrated conference rooms, boardrooms, and large environments such as auditoriums. The Technician will interface daily with customers, acting as an extension of their team, and will be responsible for operating and testing all AV and conference room equipment. The Technician will collaborate with the customer’s management team to support their equipment and user community.

Job Responsibilities

• Ensure all AV and media services are delivered professionally and efficiently.
• Provide high-level customer support to end users.
• Support and assist clients both virtually and in person.
• Provide ongoing support and training to internal and external clients.
• Assist clients with the use of fixed and portable AV equipment.
• Ensure all video conferencing requirements are met.
• Maintain onsite equipment and report faults promptly.
• Coordinate with remote offices for video conferencing setup.
• Setup and teardown scheduled onsite meetings.
• Perform daily system checks to ensure functionality.
• Conduct remote testing for regional offices.
• Support events by setting up and operating AV equipment.
• Perform first-line troubleshooting within time constraints.
• Collaborate with helpdesk and field engineers as needed.
• Perform other AV-related tasks as directed.
• Work within a team shift pattern set by the AV Team Lead.
• Coordinate with manufacturers for system repairs and maintenance.
• Support the Event Producer Team as required.
• Maintain confidentiality regarding sensitive information.
• Follow daily handover processes to ensure continuous support.

Desirable Skills

• Knowledge of industry-standard video conferencing platforms.
• Experience with video conferencing bridging systems.
• Exposure to VMR service providers.
• Experience working with corporate VIPs.
• Experience managing AV for high-profile presentations.
• Organized, flexible, and task-oriented.
• Excellent customer service skills, especially with executives.
• Ability to prioritize and work under pressure.
• High computer literacy.
• Flexibility to work overtime if needed.
• Strong verbal and written communication skills.
• Attention to detail and high-quality standards.
• Reliable and conscientious with a pride in completing tasks.
• Ability to handle difficult situations.
• Willingness to undertake further training and exams.