Onsite AV Engineer: VIP Meetings & Hybrid Support

proAV Limited; Manchester; Presencial; GBP 42.000 - 64.000; Jornada completa

Descripción de la vacante

proAV is seeking an Onsite AV Engineer to join the Arm site in Manchester. You will own support for meeting room technology, act as the first point of contact, and ensure reliability for staff, executives and visitors.

The role covers BAU support, incident handling in ServiceNow, equipment maintenance, event support, and updating room guides. A strong customer focus and experience with Zoom Rooms and Crestron/Q-SYS is preferred.

Formación

• Proven experience in onsite AV support or AV engineering in corporate/education environments.
• Hands-on experience with video conferencing platforms, especially Zoom Rooms.
• Knowledge of AV control and DSP systems such as Crestron, Q-SYS, or Shure.

Responsabilidades

• Provide first and second-line support for all AV and meeting rooms systems, resolving incidents within SLAs.
• Log, update and close incidents in ServiceNow with clear notes.
• Escalate complex faults to vendors or internal teams and track resolution.
• Carry out daily room checks to ensure displays, cameras, mics, speakers and control panels are functional.
• Support hybrid meeting platforms (Zoom & Teams) and assist with events when needed.
• Maintain AV asset register, perform firmware updates and configuration checks.
• Produce and maintain room guides and user documentation, and deliver user training.

Conocimientos

Onsite AV support

Zoom Rooms

Crestron

QSYS

Shure

IP networking

AV-over-IP

Dante

NVX

Live events

Fault finding

ITSM / SLAs

Customer service

Stakeholder support

Herramientas

Crestron

Descripción del empleo

proAV is seeking an Onsite AV Engineer to join the Arm site in Manchester. You will own support for meeting room technology, act as the first point of contact, and ensure reliability for staff, executives and visitors.

The role covers BAU support, incident handling in ServiceNow, equipment maintenance, event support, and updating room guides. A strong customer focus and experience with Zoom Rooms and Crestron/Q-SYS is preferred.