Onsite AV Engineer

proAV Limited; Manchester; Presencial; GBP 42.000 - 64.000; Jornada completa

Descripción de la vacante

proAV is seeking an Onsite AV Engineer to join the Arm site in Manchester. You will own support for meeting room technology, act as the first point of contact, and ensure reliability for staff, executives and visitors.

The role covers BAU support, incident handling in ServiceNow, equipment maintenance, event support, and updating room guides. A strong customer focus and experience with Zoom Rooms and Crestron/Q-SYS is preferred.

Formación

• Proven experience in onsite AV support or AV engineering in corporate/education environments.
• Hands-on experience with video conferencing platforms, especially Zoom Rooms.
• Knowledge of AV control and DSP systems such as Crestron, Q-SYS, or Shure.

Responsabilidades

• Provide first and second-line support for all AV and meeting rooms systems, resolving incidents within SLAs.
• Log, update and close incidents in ServiceNow with clear notes.
• Escalate complex faults to vendors or internal teams and track resolution.
• Carry out daily room checks to ensure displays, cameras, mics, speakers and control panels are functional.
• Support hybrid meeting platforms (Zoom & Teams) and assist with events when needed.
• Maintain AV asset register, perform firmware updates and configuration checks.
• Produce and maintain room guides and user documentation, and deliver user training.

Conocimientos

Onsite AV support

Zoom Rooms

Crestron

QSYS

Shure

IP networking

AV-over-IP

Dante

NVX

Live events

Fault finding

ITSM / SLAs

Customer service

Stakeholder support

Herramientas

Crestron

Descripción del empleo

Role Overview

proAV is a leading global audio-visual integrator, delivering AV and event services through client partnerships around the world.

We are looking for an experienced Onsite AV Engineer to join our established onsite team at our client site in Manchester. Representing proAV, you will take full ownership of supporting both users and the installed meeting room technology across the site.

With more than 500 team members worldwide, proAV offers a wide range of opportunities. This role is based within Arm, a global technology leader that continues to invest in state-of-the-art technology, services and training.

This is an exciting opportunity for an exceptional engineer to make their mark on an established operation, with real scope to drive and enhance the service.

Key Responsibilities:

Role Overview:

proAV is a leading global audio-visual integrator, delivering AV and event services through client partnerships around the world.

We are looking for an experienced Onsite AV Engineer to join our established onsite team at Arm's Cambridge headquarters. Representing proAV, you will take full ownership of supporting both users and the installed meeting room technology across the site.

With more than 500 team members worldwide, proAV offers a wide range of opportunities. This role is based within Arm, a global technology leader that continues to invest in state-of-the-art technology, services and training.

This is an exciting opportunity for an exceptional engineer to make their mark on an established operation, with real scope to drive and enhance the service.

The Role:

As the Onsite AV Engineer, you will be responsible for the day-to-day operation, support and maintenance of Arm's audio-visual and meeting room estate. Based permanently onsite, you will be the first point of contact for all AV-related matters, ensuring meeting rooms, boardrooms and collaboration spaces are reliable, ready for use and deliver a consistently excellent experience for Arm's staff, executives and visitors. Outside of BAU commitments, you will also support the proAV onsite events team (if needed) to assist with events in the various event spaces.

Operational Support (BAU)

Provide first and second-line support for all AV and meeting rooms systems, resolving incidents promptly and within agreed SLAs.

Log, update and close incidents, requests and changes within ServiceNow, keeping accurate records and clear notes.

Escalate complex faults to third-party vendors, manufacturers and/or internal teams, and track them through to resolution.

Carry out daily proactive room checks to confirm display screens, cameras, microphones, speakers, control panels and conferencing endpoints are fully operational.

Respond to urgent "white-glove" requests, prioritising VIP, executive and business-critical meetings.

Manage digital signage content on platforms such as Embed and Zoom Rooms, and assist users on modifying content where relevant.

Meeting & Event Support:

Provide on-hand technical support to users and VIPs in the user-led Lecture Theatre.

Support hybrid meeting platforms including Zoom and Microsoft Teams.

Provide pre-meeting technical checks and live support for high-profile and executive sessions.

Install and operate portable PA equipment for townhall events and musical performances across site.

Provide additional operational support in the Auditorium when required.

Maintenance & Asset Management:

Perform planned preventative maintenance, firmware updates and configuration checks across the meeting rooms estate.

• Maintain an accurate AV asset register, including spares, consumables and loan equipment.
• Raise RMAs for faulty hardware to the relevant teams and replacing hardware with on-site spares and/or equipment sent by the manufacturer.
• Monitor the meeting room estate through remote management platforms, such as Zoom Rooms Dashboard, Crestron XiO Cloud and Neat Pulse, and act on alerts.

Documentation, Users & Continuous Improvement:

Produce and maintain room guides, user documentation and support knowledge articles.

Deliver user training and floor walks to improve confidence and reduce repeat issues.

Identify recurring faults and recommend improvements, upgrades or standardisation opportunities.

Support project teams with commissioning, testing and handover of new or refurbished spaces into BAU.

Comply with health and safety requirements, including safe working at height and manual handling.

Essential Skills:

Proven experience (typically 2+ years) in an onsite AV support or AV engineering role within a corporate, financial, education or similar environment.

Hands-on experience with video conferencing platforms, particularly Zoom Rooms.

Working knowledge of AV control and DSP systems such as Crestron, Q-SYS, or Shure.

Understanding of signal flow and basic IT networking (IP addressing, VLANs, PoE).

Experience with troubleshooting issues with display screens, LED walls, PTZ cameras, microphones, matrix switchers and AV-over-IP solutions (e.g. Dante, NVX).

Experience setting up audio and/or video equipment for live event scenarios.

Strong fault-finding skills with a calm, methodical approach under pressure.

Experience using an ITSM ticketing system and working to SLAs.

Excellent customer service and communication skills, confident supporting senior stakeholders.

Desirable Skills & Qualifications:

• AVIXA CTS (Certified Technology Specialist) or working towards it.
• Manufacturer certifications, e.g. Crestron (CTI/DMC-E), Extron (AVCT), Q-SYS Level 1/2, Dante Level 1–3.
• ITIL Foundation.
• IPAF / PASMA, First Aid or Health & Safety certification.

Additional Skills:

Proactive, organised and able to prioritise effectively in a fast-paced environment.

Professional, well-presented and discreet when supporting executive and confidential meetings.

A strong team player who is also comfortable working independently onsite.

Committed to continuous learning and keeping skills current with evolving AV technology.

Flexible to provide occasional early, late or weekend support for events and maintenance windows.

Key Performance Indicators:

• Incident response and resolution times met within SLA.
• Meeting room availability and first-time-fix rate.
• Completion of daily room checks and planned maintenance schedules.
• User satisfaction scores and feedback.
• Accuracy of asset register and ticket documentation.

Equality, Diversity & Inclusion:

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply