Onsite AV Engineer for Premier Meetings — Cambridge

proAV; Cambridge; On-site; GBP 40,000 - 55,000; Full time

Job summary

proAV is seeking an experienced Onsite AV Engineer to join our established onsite team in Cambridge. You will own support for meeting room technology, ensuring rooms are reliable and ready for use, and assist with events across the site.

Based permanently onsite, you will be the first point of contact for AV matters, maintaining equipment, assisting VIP meetings, and logging issues in ServiceNow. Knowledge of Zoom Rooms, Crestron/Q-SYS, and IT basics is essential.

Qualifications

• 2+ years in onsite AV support/AV engineering in a corporate or education environment.
• Hands-on experience with video conferencing platforms, especially Zoom Rooms.
• Working knowledge of AV control and DSP systems (Crestron, Q-SYS, Shure).
• Understanding of signal flow and basic IT networking (IP, VLANs, PoE).
• Experience with AV hardware (displays, cameras, mics, matrices) and AV-over-IP (Dante/NVX).
• Experience setting up AV for live events and supporting executive meetings.
• Strong fault-finding skills and calm under pressure.
• Experience using ITSM ticketing and working to SLAs.
• Excellent customer service and communication, comfortable with senior stakeholders.

Responsibilities

• Provide first- and second-line AV support for all meeting rooms and spaces.
• Log, update, and close incidents and service requests in the ITSM system.
• Escalate complex faults to vendors or internal teams and follow through to resolution.
• Carry out daily room checks to ensure displays, cameras, mics, speakers, and control panels work.
• Support on-site events and campus-wide lectures as needed.
• Maintain the AV asset register and manage spares and loan equipment.
• Create room guides and user documentation; deliver training and floor walks.
• Comply with health and safety requirements including safe working practices.

Skills

Onsite AV support

Video conferencing (Zoom Rooms)

Crestron control

Q-SYS DSP

Shure equipment

AV over IP (Dante/NVX)

IP networking basics

Stakeholder communication

Incident management

Team collaboration

Tools

Crestron

Q-SYS

Dante

Zoom Rooms

Job description

proAV is seeking an experienced Onsite AV Engineer to join our established onsite team in Cambridge. You will own support for meeting room technology, ensuring rooms are reliable and ready for use, and assist with events across the site.

Based permanently onsite, you will be the first point of contact for AV matters, maintaining equipment, assisting VIP meetings, and logging issues in ServiceNow. Knowledge of Zoom Rooms, Crestron/Q-SYS, and IT basics is essential.