Onsite AV Engineer: Meetings & Event Tech Pro

proAV Limited; Manchester; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

proAV Limited is seeking an experienced Onsite AV Engineer to join our team in Manchester. You will own day-to-day AV support for meeting rooms, boardrooms and collaboration spaces, ensuring reliable systems and an excellent user experience for employees, executives and visitors.

You will also support the onsite events team, perform preventative maintenance, and maintain asset registers. The role requires strong customer service, familiarity with Zoom Rooms, Crestron/Q-SYS, and IT networking

Qualifications

• Proven onsite AV support experience (≈2+ years) in corporate or similar environments.
• Hands-on with video conferencing platforms, especially Zoom Rooms.
• Knowledge of AV control and DSP systems (Crestron, Q-SYS, Shure).
• Understanding of signal flow and basic IT networking (IP addressing, VLANs, PoE).
• Experience troubleshooting displays, LED walls, PTZ cameras, mics and AV‑over‑IP (Dante/NVX).
• Experience setting up audio/video for live events.
• Strong fault‑finding with calm, methodical approach under pressure.
• Experience with ITSM ticketing and SLAs.
• Excellent customer service and ability to support senior stakeholders.

Responsibilities

• Provide first/second-line support for AV and meeting rooms; resolve incidents per SLA.
• Log and close incidents/requests in ServiceNow with clear notes.
• Escalate complex faults to vendors and track to resolution.
• Perform daily room checks to ensure AV systems are operational.
• Support VIP meetings and on-site events as needed.
• Manage digital signage content and assist users with modifications.
• Support construction and handover of new/refurbished spaces into BAU.
• Maintain safety and asset documentation; follow health & safety policies.

Skills

Onsite AV support

Video conferencing (Zoom Rooms)

Crestron/Q-SYS

IP networking basics

Live event setup

ITSM/SLAs

Customer service

Tools

Crestron

Q-SYS

Dante/NVX

Shure

Zoom Rooms

Job description

proAV Limited is seeking an experienced Onsite AV Engineer to join our team in Manchester. You will own day-to-day AV support for meeting rooms, boardrooms and collaboration spaces, ensuring reliable systems and an excellent user experience for employees, executives and visitors.

You will also support the onsite events team, perform preventative maintenance, and maintain asset registers. The role requires strong customer service, familiarity with Zoom Rooms, Crestron/Q-SYS, and IT networking