Onsite AV Technician – Manchester | VC & Event Support

proAV Limited; Manchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

proAV is seeking an experienced Onsite Technician to join the Manchester team, representing proAV at the client site within a dynamic end user environment. You will provide hands-on VC/AV support, handle on-site events, and coordinate with IT/facilities to ensure seamless service delivery.

The successful candidate will resolve faults in real time, manage spare parts and documentation, and participate in pre-event planning and post-event reporting.

Qualifications

• Proven technical ability to support VC/AV users on site.
• Ability to identify and resolve faults with minimal business impact.
• Experience coordinating with IT and facilities teams.
• Comfortable producing reports on tickets, assets and spares.

Responsibilities

• Act as point of escalation through to Account Manager.
• Deliver AV services seamlessly; handle ad-hoc requests.
• Assist users with VC meetings and queries; serve as first line support.
• Escalate faults to central break-fix; track progress.
• Carry out Ready for Business checks of AV systems daily.
• Maintain project deployment knowledge and schedules.
• Prepare and review reports (logs, tickets, spares, repairs).
• Communicate daily tasks with client IT and FM teams.
• Resolve faults on site; arrange loan equipment or manufacturer repair if needed.
• Handle administration: mailboxes and support calendar.

Skills

Onsite support

VC support

AV troubleshooting

Event support

Report generation

Tools

VC systems

AV equipment

Job description

proAV is seeking an experienced Onsite Technician to join the Manchester team, representing proAV at the client site within a dynamic end user environment. You will provide hands-on VC/AV support, handle on-site events, and coordinate with IT/facilities to ensure seamless service delivery.

The successful candidate will resolve faults in real time, manage spare parts and documentation, and participate in pre-event planning and post-event reporting.