Onsite 2nd Line IT Support Engineer – Windows & Intune

Reed; City Of London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Bonus scheme

Professional development

25 days leave

Job summary

Reed is seeking a 2nd Line Technical Support Engineer to join our onsite IT team in London. The role focuses on escalated issue resolution, Windows OS and Office 365 troubleshooting, and endpoint management using Intune. You will provide proactive support, document resolutions, and collaborate with 3rd party engineering teams.

Working hours are 35 per week (0800–1900). 25 days annual leave with progression, and a company bonus scheme.

Qualifications

• Proficient in Windows OS and Office 365 troubleshooting.
• Strong network troubleshooting skills.
• Experience with endpoint management tools such as Intune.
• Excellent root cause analysis and documentation.
• Proactive issue identification and cross-team collaboration.

Responsibilities

• Resolve escalated tickets from 1st line and support Windows/Office365 incidents.
• Manage endpoints deployment/configuration using Intune.
• Document troubleshooting steps and maintain knowledge base.
• Support video conferencing issues and coordinate with 3rd party engineers.
• Assist with tape changes for backup and recovery tasks.

Skills

Windows OS troubleshooting

Office 365 troubleshooting

Network troubleshooting

Intune endpoint management

Root cause analysis

Documentation & knowledge sharing

Cross-team collaboration

Tools

Intune

Job description

Reed is seeking a 2nd Line Technical Support Engineer to join our onsite IT team in London. The role focuses on escalated issue resolution, Windows OS and Office 365 troubleshooting, and endpoint management using Intune. You will provide proactive support, document resolutions, and collaborate with 3rd party engineering teams.

Working hours are 35 per week (0800–1900). 25 days annual leave with progression, and a company bonus scheme.