Online Store Operations Manager

ASDA; Carlisle; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Colleague discount

Discretionary bonus scheme

Company pension

Wellbeing support & 24/7 resources

Flexible pay options

Job summary

ASDA is seeking an Online Manager in Carlisle to lead the day-to-day online store operation, ensuring teams stay engaged, vans run on schedule, and customers receive excellent service. You will drive the online shrink agenda with structured processes and data-led decisions while planning rotas to optimize picker and driver resources.

You will shape trading activity on the shop floor, deliver strong availability, and foster a culture of customer-centric service.

Qualifications

• Ability to translate strategy into everyday trading activity on the shop floor.
• Proven leadership skills with coaching and performance improvement.
• Strong focus on customer service, availability, and process discipline.
• Experience building resilient teams and driving change in a busy online retail environment.

Responsibilities

• Plan and execute trading activity on the shop floor to improve availability and key metrics.
• Lead, coach and develop the in-store online team to raise picking accuracy and customer service.

Skills

Strategy into action

Lead with impact

Results focused

Talent development

Job description

ASDA is seeking an Online Manager in Carlisle to lead the day-to-day online store operation, ensuring teams stay engaged, vans run on schedule, and customers receive excellent service. You will drive the online shrink agenda with structured processes and data-led decisions while planning rotas to optimize picker and driver resources.

You will shape trading activity on the shop floor, deliver strong availability, and foster a culture of customer-centric service.