Online Sales Deputy Manager

Florence Nightingale Hospice Charity; Aylesbury; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Workplace pension

Holiday allowance 163 hours pro rata

Sick pay

Employee Assistance Programme

Smart Health & wellbeing

Life assurance

Blue Light discounts

Job summary

Florence Nightingale Hospice Charity is seeking an Online Sales Deputy Manager to lead the daily operations of the charity’s online retail arm. You will coordinate with staff and volunteers to maximise income across eBay, live selling channels and social media, while ensuring high standards of listing quality, from photographing to SEO-optimised descriptions.

You will play a key role in achieving income targets, supporting volunteer recruitment and training, and promoting the charity’s values

Qualifications

• Experience in a team environment to achieve sales targets in retail or online retail.
• Strong IT skills, including Excel and online sales platforms, AI tools and social media.
• Experience applying SEO techniques to optimise listings and sales.
• Good organisational, customer service and stock management abilities.

Responsibilities

• Lead day-to-day operation of the online sales business with the Online Sales Manager.
• Manage eBay shop, ensuring high standard customer service, listing quality and order fulfilment.
• Ensure donated goods are researched, photographed and listed with accurate descriptions and SEO.
• Help achieve income targets for sales and Gift Aid.
• Support recruitment, induction, training and retention of online sales volunteers.

Skills

Leadership

Team motivation

Customer service

Organisational skills

Tools

Excel

eBay

SEO tools

Online selling software

AI tools

Job description

Location: Online Sales site on Gatehouse Way, Aylesbury

Hours: 40 hours (5 days a week). The hours will primarily be worked Monday - Friday, but the role may require some weekend and evening working.

Salary: £27,617.57 per annum

Closing date: Friday 9th October. Candidates are encouraged to apply promptly as we will withdraw the advert when we have sufficient suitable candidates to shortlist for interview.

You can make a real difference to people in your local community by joining the Florence Nightingale Hospice Charity Retail Team.

Our shops are the face of the Charity, seeing supporters and raising vital funds to support local patients and their families, every single day on high streets, retail parks, and a farm all across Buckinghamshire and its borders.

We have a fabulous opportunity for you to bring your enthusiasm and love for preloved product to an ethical and sustainable industry with our Online Sales Team.

What will I be doing?

To work alongside the Online Sales Manager to lead the day-to-day operation of Florence Nightingale Hospice Charity’s online retail business, ensuring high standards of operational performance, customer service, compliance, and volunteer support across all areas of the online sales operation.

Working collaboratively with the Online Sales Manager, staff, and volunteers, the Online Sales Deputy Manager will support the delivery and continued growth of the charity’s online retail offer across eBay, Vinted, live selling channels, social media, and other online marketplaces. In the absence of the Online Sales Manager, the postholder will assume responsibility for the day-to-day management of the online sales operation, ensuring the smooth running of the department, maximising income, and positively promoting the aims and values of Florence Nightingale Hospice Charity at all times.

You will have responsibility for:

• Work closely and collaboratively with the Online Sales Manager, staff, and volunteer team to develop and maximise the performance of the charity’s online sales operation across eBay and other online marketplaces. This includes ensuring the effective storage, processing, listing, packing, and dispatch of donated goods.
• Support the Online Sales Manager by leading the day-to-day management of the charity’s eBay shop, ensuring a standard of excellence is maintained at all times with regard to customer service, listing quality, and order fulfilment.
• Ensure donated goods are researched, photographed, and listed to an exceptional standard, using accurate descriptions, high-quality photography, and search engine optimisation (SEO) techniques to maximise visibility, customer engagement, and sales performance.
• Assist in achieving the agreed income targets for sales and Gift Aid.
• Support the recruitment, induction, training, and retention of online sales volunteers, promoting a happy and productive working environment for the volunteers.

About You

• Experience of working as part of a team to achieve sales targets in a retail or online retail environment, with the ability to motivate, support, and provide day-to-day leadership to colleagues and volunteers.
• Strong IT skills, including a good working knowledge of Microsoft Excel and proficiency in the use of online sales platforms, AI tools, social media, and online retail software.
• Experience of applying SEO techniques within online selling to optimise listings, improve visibility, and maximise sales performance.
• Demonstrable organisational, customer service, and stock management skills.
• Good level of literacy and numeracy, with excellent attention to detail and accuracy.

About Us

In joining our friendly, positive and ambitious retail team, you'll be rewarded with an interesting role, a competitive salary, a supportive culture that encourages a healthy work-life balance.

Ultimately you will be raising money to support the best hospice care for local people.

So if you want a career that also makes a difference in your community, we'd love to hear from you!

For You

• Workplace pension - up to 6% ER contribution
• 163 hours holiday plus statutory holidays pro rata (equivalent to 6.75 weeks)
• Generous company sick pay allowance
• Employee Assistance Programme (including counselling)
• Smart Health & well-being services (including access to online GP)
• Life assurance policy
• Membership of the Blue Light scheme, offering a wide range of discounts