E-Commerce Sales Manager

Nightingale House Hospice; Chester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Positive working environment

Training and development opportunities

Generous holiday allowance

Employee Assistance Programme

Retail Discount Scheme

Birthday Voucher

Refer a Friend bonus

Job summary

Nightingale House Hospice seeks an experienced E-Commerce Sales Manager for Regent Street Store in Wrexham. This full-time role (37.5h) includes weekend work and focuses on growing online income for the hospice. Salary £30,000 per annum.

You will manage multiple online channels, optimise listing quality, and ensure strong customer service while supporting fundraising goals across a wide catchment area.

Qualifications

Responsibilities

• Maximise monetary return on donated items sold online
• Hit annual sales target set by Head of Retail and manage expenses
• Grow online sales across platforms
• Deliver excellent customer service to online buyers
• Coordinate online listings and respond to queries quickly

Skills

eCommerce channels

Customer service

Photography

Time management

Tools

eBay

Etsy

Depop

Vinted

Facebook Marketplace

Whatnot

TikTok

Job description

E-Commerce Sales Manager

2026-09-24T07:43:22

Chester

Cheshire

GB

CH1 1

Any

2026-10-23T00:56:59.32

Job Description

Ecommerce Sales Manager Regent Street Store - Wrexham

Full time - 37.5 hours per week including some weekend working

Salary: £30,000 per annum

About us

Nightingale House Hospice provides specialist palliative care services, completely free-of-charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch. Nightingale House shops rely on the generosity of the public to donate goods for us to sell across our shops, but we recognise that some of the items donated can get a higher sale price if sold online.

The role

Having an established Ecommerce department, we are looking for an experienced online seller to join our retail team who will help us further maximise income for the Hospice.

What skills, experience or personal qualities will I need?

• Experience of selling via eCommerce utilising different selling channels - eBay is a must but Etsy, Depop, Vinted, Facebook Marketplace etc are desirable alongside any experience with live selling through Whatnot, Tik Tok or eBay Live


• Be able to communicate politely verbally and clearly in writing, ensuring that any queries are dealt with quickly and efficiently.


• Be able to take clear photographs to agreed specification.


• Be able to pack items securely so that they can be delivered without any damage.


• Be able to work in a logical and consistent way, managing one's own time and be able to provide a clear handover to volunteers and other eCommerce paid staff.

Key Responsibilities

• Ensure the hospice achieves the best monetary return on donated items sold through eCommerce


• Achieve annual sales target set by the Head of Retail whilst carefully managing expenditure


• Increase organisational sales by identifying, developing, and managing all online sales platforms


• Ensure that all customers experience an excellent standard of customer service

In return for your commitment, we offer you:

• A positive and friendly working environment


• The opportunity to make a real difference


• Excellent training and development opportunities for those that want them


• Generous holiday allowance that increases with length of service


• Employee Assistance Programme


• Retail Discount Scheme


• Staff Discount in Caffi Cwtch


• Live Events Discount Scheme


• Birthday Voucher


• Refer a Friend bonus

We would love to hear from you if

you have a positive approach to your work and share our values. If you are looking for a worthwhile challenge and a varied job in which your success will make a real difference. At Nightingale House, we welcome applicants from all backgrounds and value everyone as an individual.