Online Manager

Asda; Hay Mills; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Colleague discount

Discretionary bonus

Enhanced electric car scheme

Free eye test

Company pension

Job summary

Asda in Small Heath is seeking an Online Manager to drive the day-to-day online operation in-store, keeping our team engaged, vans on the road and customers happy with heart and pride.

You will lead a team, plan rosters, improve picking accuracy, and use data-driven decisions to ensure great availability and value across the online trading agenda.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge of online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.

Responsibilities

• Plan and execute all trading activity on the shop floor with strong availability and metrics.
• Lead and coach the team to improve routines and processes while delivering customer service with heart and pride.
• Drive value across the online operation and respond to customer feedback with action plans from audits.
• Develop the team and foster ownership, resilience and Asda-values in daily work.

Skills

Team leadership

Online retail operations

Operations planning

Customer service

Change leadership

Job description

Job Title Online Manager Location Small Heath Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 45 Salary Competitive salary plus benefits Category Store Management Closing Date 17 November 2026

At Asda, we want you to find your everything as an Online Manager, you'll play a vital role in the day-to-day running of our Online operation in store by keeping our team engaged, vans on the road and customers happy. You will be responsible of the online shrink agenda with structured process and data lead decisions and validating picker and driver resource for the store through effective rota planning making sure the team is driving picking accuracy to guarantee consistency on the online operation.

Drive strategy into action:

Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes.

Lead with impact:

Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride.

Results-focused:

Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits.

Talent Development:

Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the "Asdaness" to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge on Online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

There's a lot more to Asda than meets the aisle. We're a big player in our world with a mission to be the UK's best fresh food and clothing superstore. How? By giving ordinary working people and their families what they need for their shopping - real value. That means you get to make a difference in our customers' lives. From the tills, the office, or on the road, the scale of everything we deliver is huge. And that means the scale of opportunities for your career is just as big. Whether you're in store, on the road or behind the scenes, you'll find opportunities to learn, grow and make a real impact.