Online Manager

Asda Stores Ltd; Bolton; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Colleague discount 15% off Asda

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye test for you and nominated on

Discounts on Asda services (Mobile,Ph/

Stream: financial coaching and savings

Company pension

Wellbeing: 24/7 virtual GP and support

Asda Allies Inclusion Networks

Parental leave policies

Colleague recognition

Job summary

Asda Stores Ltd in Bolton is seeking an Online Manager to run our in-store online operation, keeping the team engaged, vans on the road and customers happy. You’ll lead the online shrink agenda with structured processes and data-led decisions and validate picker and driver resource through rota planning to drive picking accuracy.

This role requires leadership, strong organisational skills and a passion for delivering great service in a busy retail environment.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a complex online retail environment.
• Operational knowledge of online retail operations, availability, picking rate, shrink.
• Proven ability to develop teams and manage change through leadership.
• Strong organisational skills and customer service focus.

Responsibilities

• Oversee day-to-day online operations in-store to ensure availability and customer satisfaction.
• Lead and engage the team; manage rota planning for online picker/driver resources.
• Drive online shrink agenda with data-led decisions and structured processes.
• Monitor picking accuracy to guarantee consistent online performance.

Skills

Team leadership

Online retail

Operations improvement

Change management

Customer service

Flexible shifts

Job description

Job Title Online Manager

Location Bolton

Employment Type Full time

Contract Type Permanent

Shift Pattern Work Shift: Days Hours per Week 45

Salary Competitive salary plus benefits

Category Store Management

Closing Date 8 November 2026

At Asda, we want you to find your everything as an Online Manager, you’ll play a vital role in the day-to-day running of our Online operation in store by keeping our team engaged, vans on the road and customers happy. You will be responsible of the online shrink agenda with structured process and data lead decisions and validating picker and driver resource for the store through effective rota planning making sure the team is driving picking accuracy to guarantee consistency on the online operation.

What qualities you’ll need:

• Drive strategy into action: Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride.
• Results-focused: Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge on Online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

Asda is Reimagining Retail

It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we're creating new roles all the time! So take the time to look around.