Online Manager

Asda Stores Ltd; Glasgow; Sur place; GBP 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Colleague discount

Discretionary bonus

Electric car scheme

Eye tests

Company pension

Wellbeing support and 24/7 services

Inclusion networks

Parental leave

Résumé du poste

Asda Stores Ltd in Glasgow (Govan) is seeking an Online Manager to lead the day-to-day online operation in-store, ensuring vans on the road, accurate picking and happy customers.

You’ll drive the shrink agenda with data-led decisions, plan rotas, develop the team, and deliver strong availability and service. Flexible shifts including weekends; competitive salary plus benefits.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a complex online retail environment.
• Experience improving availability and picking rate, reducing waste, and managing shrink.
• Strong organisational skills and customer service.

Responsabilités

• Lead the online operation in-store and manage rota planning to support drivers and pickers.
• Drive availability, picking accuracy and customer satisfaction across the online channel.
• Coach and develop the team, foster a culture of accountability and process discipline.
• Implement data-led improvements and ensure adherence to the shrink agenda.

Connaissances

Team leadership

Online retail knowledge

Operations planning

Change management

Customer service

Flexibility

Description du poste

Job Title: Online Manager | Location: Govan | Employment Type: Full time | Contract Type: Permanent | Shift Pattern: Work Shift: Days | Hours per Week: 45 | Salary: Competitive salary plus benefits | Category: Store Management | Closing Date: 12 November 2026

At Asda, we want you to find your everything as an Online Manager, you’ll play a vital role in the day-to-day running of our Online operation in store by keeping our team engaged, vans on the road and customers happy. You will be responsible of the online shrink agenda with structured process and data lead decisions and validating picker and driver resource for the store through effective rota planning making sure the team is driving picking accuracy to guarantee consistency on the online operation.

What qualities you’ll need: Drive strategy into action: Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes. Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride. Results-focused: Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits. Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring: Experience as Team Leader, Supervisor or Manager in a complex Online retail environment. Operational knowledge on Online retail environment. Knowledge of improving availability, picking rate, reducing waste, and managing shrink. Experience developing teams and managing change through leadership and building resilience. Strong organisational skills and great customer service. Flexibility to work a range of shifts, including weekends and evenings.

Are you ready to take the next step and be the guiding force behind one of our Superstores/centres?

Everything you'll love

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

There's a lot more to Asda than meets the aisle. We’re a big player in our world with a mission to be the UK’s best fresh food and clothing superstore. How? By giving ordinary working people and their families what they need for their shopping - real value. That means you get to make a difference in our customers’ lives. From the tills, the office, or on the road, the scale of everything we deliver is huge. And that means the scale of opportunities for your career is just as big. Whether you're in store, on the road or behind the scenes, you'll find opportunities to learn, grow and make a real impact. Find your everything at Asda.