Online Manager

Asda Stores Ltd; East Midlands; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Colleague discount

Discretionary bonus

Enhanced electric car scheme

Free eye test

Wellbeing support

Company pension

Flexible pay stream

Job summary

Asda Stores Ltd in Derby is seeking an Online Manager to lead the day-to-day online trading activity, optimise availability, drive key metrics and develop a high-performing team in a fast-paced retail environment.

You’ll drive strategy into action, coach staff, and maintain a customer-centric culture with heart and pride, while delivering value through improved picking rates, reduced waste and responsive action plans from audits.

Qualifications

• Experience leading teams in a complex online retail environment.
• Strong understanding of online trading, availability and KPI delivery.
• Proven ability to adapt to changing priorities and drive results.

Responsibilities

• Lead and execute online trading activity, optimise availability and key metrics.
• Coach and develop the team, fostering a culture of selling with personality and pride.
• Drive value through improvements in picking accuracy and customer service.
• Respond to customer feedback with effective action plans and audits.

Skills

Team leadership

Online retail knowledge

Customer service

Flexibility

Job description

Job Title Online Manager Location Derby Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 45 Salary Competitive salary plus benefits Category Store Management Closing Date 1 November 2026

What qualities you’ll need:

Drive strategy into action: Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes. Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride. Results-focused: Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits. Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

Experience as Team Leader, Supervisor or Manager in a complex Online retail environment. Operational knowledge on Online retail environment. Knowledge of improving availability, picking rate, reducing waste, and managing shrink. Experience developing teams and managing change through leadership and building resilience. Strong organisational skills and great customer service. Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

Asda is Reimagining Retail

It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we're creating new roles all the time! So take the time to look around.