Online Manager

Asda Stores Ltd; Burgh Heath; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Colleague discount

Bonus scheme

Electric car scheme

Eye test

Asda services discounts

Company pension

Wellbeing support

Inclusion networks

Parental leave

Recognition programme

Job summary

Asda Stores Ltd in Burgh Heath is seeking an Online Manager to run the in-store online operation, keep vans on the road and customers happy. You’ll lead the online shrink agenda with data‑led decisions and ensure the picker and driver rota supports high picking accuracy.

You will drive strategy into action, coach your team, and foster a can-do culture that delivers availability, service and value. The role requires flexibility to work days, weekends and evenings.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge on Online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.

Responsibilities

• Manage the day-to-day online operation in store.
• Validate picker and driver resource through effective rota planning.
• Drive strategy into action with trading activity on the shopfloor.
• Lead and coach the team to improve routine processes and customer service.
• Balance online availability, shrink, and customer satisfaction.

Job description

Job Title Online Manager Location Burgh Heath Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 45 Salary Competitive salary plus benefits Category Store Management Closing Date 20 October 2026

At Asda, we want you to find your everything as an Online Manager, you’ll play a vital role in the day-to-day running of our Online operation in store by keeping our team engaged, vans on the road and customers happy. You will be responsible of the online shrink agenda with structured process and data lead decisions and validating picker and driver resource for the store through effective rota planning making sure the team is driving picking accuracy to guarantee consistency on the online operation.

What qualities you’ll need

Drive strategy into action: Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes.

Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride.

Results-focused: Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits.

Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring

Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.

Operational knowledge on Online retail environment.

Knowledge of improving availability, picking rate, reducing waste, and managing shrink.

Experience developing teams and managing change through leadership and building resilience.

Strong organisational skills and great customer service.

Flexibility to work a range of shifts, including weekends and evenings.

Everything you’ll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

Asda is Reimagining Retail

It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we're creating new roles all the time! So take the time to look around.